Customer support
regarding service features and delivery. If you cannot solve the problem by using the above options, call HP while you are in front of your computer and scanner. For faster service, please be prepared to provide the following information:
–The scanner’s model number (located on the scanner)
–The scanner’s serial number (located on the scanner)
–The computer’s operating system
–The version of the scanner software (located on the scanner’s CD label)
–Messages displayed at the time the situation occurred
The applicable conditions for HP phone support are subject to change without notice.
Telephone support is free from the date of purchase for the period specified unless otherwise noted.
| Locations | Free phone support period |
|
|
Africa | 30 days |
|
|
Asia Pacific | 1 year |
|
|
Canada | 1 year |
|
|
Europe | 1 year (see the following tables for |
| details for each country) |
|
|
Latin America | 1 year |
|
|
Middle East | 30 days |
|
|
United States | 90 days |
|
|
Phone support in the United States
Support is available both during and after the warranty period.
Within the period of your warranty, telephone support is provided free of charge. Call
After the warranty period, call
$25.00 U.S. per issue, and are charged to your credit card. If you think your HP product needs service, call the HP Customer Support Center, which can help determine if service is required.
Phone support in Europe, Middle East, and Africa
HP Customer Support Center phone numbers and polices may change. Visit the following website to check the details and conditions of phone support in your country/region: www.hp.com/support.
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