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HP Deskjet 460 C Support and warranty, Obtaining electronic support, Obtaining HP telephone support, Before you call

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C Support and warranty

The information in the troubleshooting sections suggest solutions to common problems. If your printer is not operating properly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.

Obtaining electronic support

You can obtain support from HP from the following electronic sources:

•Web

Visit the printer website on hp.com for the latest software, product, operating system, and support information:

http://www.hp.com/support/dj460

•Toolbox (Windows)

The Toolbox provides easy, step-by-step solutions to common printing problems. See Toolbox (Windows).

Obtaining HP telephone support

During the warranty period, you can obtain assistance from the HP Customer Care Center.

Before you call

To assist our Customer Care Center representatives to serve you better, prepare the following information before calling.

1.Print the printer configuration page. See Understanding device information pages for instructions on how to print this page.

2.If the printer does not print, get the following information ready.

a.Product name.

b.Serial number. (Check the back of the printer.)

3.Check the operating system that you are using, such as Windows XP.

4.Note how the printer is connected to your system: USB, Bluetooth, or 802.11.

5.Obtain the printer driver and version number of the printer software, such as HP Deskjet 460 Series Version: 2.325.0.0. (To find the printer driver version number, open the printer settings or properties dialog box and click the HP logo in the dialog box. See Changing print settings.)

6.If you have a problem printing from a particular application, note the application and version number.

Obtaining electronic support 111

Contents

Page Page HP Deskjet 460 Mobile Printer User’s Guide Page Contents Page Page Page 1 Getting started Finding other resources for the product Understanding the printer parts Front view Back and side view Bottom view Travel tips 2 Installing and using accessories Installing and using the battery Battery safety Understanding the battery Charging and using the battery Page Installing and using 802.11 and Bluetooth accessories Installing the 802.11 or Bluetooth wireless printer card Installing a Bluetooth USB adapter 802.11 and Bluetooth wireless printing Page 3 Using the printer Selecting print media Tips for selecting and using print media Page Understanding specifications for supported print media Page Page Loading media Changing print settings Canceling a print job Printing on both sides (duplexing, Windows) Printing on special and custom-sizedmedia Printing from mobile devices Printing digital photographs Page Printing from mobile phones Printing from Pocket PC devices Page Printing from Palm OS devices Page Using memory devices Printing from memory cards and USB Flash drives Page 4Managing and configuring the printer Managing the printer Page Page Page Page Page Page Page Understanding device information pages Printing device information pages from the control panel Printing device information pages from the software Configuring the printer Direct connection Page Page Page 802.11 wireless connection Page Page Page Page Page Page Page Bluetooth wireless connection Page Page Page Page Page Page Page 5 Maintaining and troubleshooting Maintaining the printer Cleaning the printer Cleaning the print cartridges Page Replacing the print cartridges Page Aligning the print cartridges Printing with a single print cartridge Calibrating color Replacing the ink service module Troubleshooting tips and resources General troubleshooting tips Page Resolving printing problems Printer shuts down unexpectedly All printer lights are blinking Printer is not responding (nothing prints) Printer does not accept print cartridge Printer takes a long time to print Blank page is printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Poor print quality and unexpected printouts Meaningless characters print Ink is smearing Ink is not filling the text or graphics completely Output is faded or dull colored Colors are printing as black and white Wrong colors are printing Printout shows bleeding colors Colors do not line up properly Lines or dots are missing from text or graphics Resolving paper-feedproblems Media is not picked up from the input tray Paper skew Paper output problem Clearing jams Page Troubleshooting installation issues Problems printing an alignment page Problems installing software Problems setting up 802.11 or Bluetooth wireless communication Page Page A Printer lights reference Printer buttons and lights Printer light patterns Page Page B HP supplies and accessories Ordering printing supplies online Accessories Supplies Print cartridges HP media Page Page Page Page Page Page Page Page Page Page C Support and warranty Obtaining electronic support Obtaining HP telephone support Before you call Telephone support numbers Page Page Page Hewlett-Packardlimited warranty statement Page Page D Regulatory information FCC statement Shielded cables EMI statement (Korea) VCCI statement (Japan) Regulatory model number Power cord statement LED classification Environmental sustainability program Reduction and elimination Power consumption Hazardous materials Material safety data sheets Recycling Declaration of Conformity E Printer specifications Page Index