Understanding device information pages

The device information pages contain detailed printer information, including firmware version number, serial number, service ID, print cartridge information, default page settings, and printer media settings.

The wireless configuration page contains 802.11 and Bluetooth connectivity information.

NOTE: The printer must not be processing any print jobs while you print the configuration and diagnostic pages.

If you need to call HP, it is useful to print diagnostic and configuration pages before calling.

Printing device information pages from the control panel

You can print the following device information pages from the control panel on the printer, without being connected to the printer.

To print a diagnostic page

Hold down (Power button) and press (Resume button) 4 times.

To print a configuration page

Hold down (Power button) and press (Cancel button) 4 times.

Use the configuration page to view current printer settings, ink supply status, print cartridge health, and to troubleshoot printer problems.

To print a wireless configuration page

Hold down (Cancel button) for more than 2 seconds.

Use the wireless configuration page to view 802.11 information such as 802.11 settings for different wireless profiles, and Bluetooth information such as Bluetooth device name.

To print a demo page

Hold down (Power button) and press (Resume button) once.

You can print a demo page to verify that you printer is working. However, if you want to verify that the printer is connected to the computer correctly, or that the printer software is working correctly, print a test page from the General tab in the Printer Properties dialog box (Windows) or the configuration page from the Device Information panel in the HP Printer Utility (Mac OS).

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