Check the DPOF settings

If printing a DPOF file from a memory card, make sure the DPOF file was set up correctly in the device that created it. Please see the documentation that came with the device. Always load the media for portrait printing.

Check the borderless print settings

If printing using a PictBridge device, make sure the media settings in the device are correct or are defaulting to the current printer settings.

Check the wireless connection

•Printing larger files using a Bluetooth wireless connection can sometimes cause the print job to fail. Try printing a smaller file.

•See also Problems setting up 802.11 or Bluetooth wireless communication.

Check the mobile phone font

Boxes might appear when trying to print Asian fonts from a mobile phone on printers purchased outside Asia. Asian fonts for Bluetooth mobile phone printing are supported by models purchased in Asia.

Placement of the text or graphics is wrong

Check the page-orientation setting

The page orientation selected might not be correct for the document you are printing. Make sure the media size and page orientation selected in the software program match the settings in the printer driver. See Changing print settings

Check the paper size

•Make sure the paper size selected in the printer driver matches the paper size loaded in the printer.

•The size of the document you are printing might be larger than the media in the tray, so that content outside the printable area is cut off.

If the layout of the document you are trying to print will fit on a media size supported by the printer, then load the correct media size. Make sure to select the correct page orientation.

Alternatively, in Windows you can open the printer driver and select Scale to fit to scale the document to fit the media size currently selected. See Changing print settings.

•Print a configuration page to check printer media settings for direct printing. This information will verify that you are loading the correct media size and type before printing.

If you have the Toolbox (Windows), HP Printer Utility (Mac OS), or Toolbox software for PDAs (Pocket PC and Palm OS) installed, see Printing device information pages from the software.

If you do not have one of these utilities installed, see Printing device information pages from the control panel.

82 Chapter 5 - Maintaining and troubleshooting