Resolving printing problems

This section provides solutions to common printing problems.

Printer shuts down unexpectedly

Check the power and power connections

Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. See Printer specifications for voltage requirements.

All printer lights are blinking

A non-recoverable error has occurred

Turn the printer off and turn it back on. If the printer does not turn off or on, unplug the power connector from the back of the printer, wait a few seconds, and then plug it in again. If the problem persists, contact HP. See Support and warranty.

Printer is not responding (nothing prints)

Check the printer

See General troubleshooting tips.

Check the printer software installation

If the printer is turned off when printing, an alert message should appear on your computer screen; if no message appears, the printer software might not be installed correctly. To resolve this, uninstall the software completely, and then reinstall the printer software. See Uninstalling the printer software.

Check the cable

Make sure both ends of the USB cable are secure.

Check the wireless connection

•Printing larger files using a Bluetooth wireless connection can sometimes cause the print job to fail. Try printing a smaller file.

•See also Problems setting up 802.11 or Bluetooth wireless communication.

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