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HP Deskjet 460 Problems setting up 802.11 or Bluetooth wireless communication

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Problems setting up 802.11 or Bluetooth wireless communication

If you have problems printing using an 802.11 or Bluetooth wireless connection, try the following suggestions. For more information on configuring wireless settings, see 802.11 wireless connection and Bluetooth wireless connection.

NOTE: To enable 802.11 wireless communication, you must complete the wireless installation by running the installer program on the Starter CD. You can set the wireless communication settings from the Toolbox (Windows) if you are connected using a USB cable, but until you run the installer and set up the printer for wireless communication, you cannot print using an 802.11 wireless connection.

Follow these general steps and use the information in the following sections to troubleshoot wireless connection problems:

Windows

1.Check the wireless printer card. See Check the wireless printer card.

2.Check the wireless settings. See Check the wireless settings.

3.Manually assign the IP address for the printer in the Ports tab of the printer properties.

4.PING the printer. See Check the network communication.

Mac OS

1.Check the wireless printer card. See Check the wireless printer card.

2.Delete and re-add the printer in the Print Center (Mac OS).

3.PING the printer. See Check the network communication.

Check the wireless printer card

•Make sure the wireless printer card is inserted properly. See Installing the 802.11 or Bluetooth wireless printer card.

•Make sure you inserted the wireless printer card before or after, and not during, printer initialization.

•If the light on the wireless printer card is not on, do the following:

a.Remove the wireless printer card.

b.Turn off the printer, wait a few seconds, and then turn it back on again.

c.Reinsert the card when the printer is in the Ready state. If there is no response, repeat this procedure a few times. If there is still no response, contact HP. See Support and warranty.

•To see if wireless printer card is working, try printing using another wireless device. If you still cannot print, the wireless printer card might be faulty. Replace the card if necessary.

92 Chapter 5 - Maintaining and troubleshooting

Contents

Page Page HP Deskjet 460 Mobile Printer User’s Guide Page Contents Page Page Page 1 Getting started Finding other resources for the product Understanding the printer parts Front view Back and side view Bottom view Travel tips 2 Installing and using accessories Installing and using the battery Battery safety Understanding the battery Charging and using the battery Page Installing and using 802.11 and Bluetooth accessories Installing the 802.11 or Bluetooth wireless printer card Installing a Bluetooth USB adapter 802.11 and Bluetooth wireless printing Page 3 Using the printer Selecting print media Tips for selecting and using print media Page Understanding specifications for supported print media Page Page Loading media Changing print settings Canceling a print job Printing on both sides (duplexing, Windows) Printing on special and custom-sizedmedia Printing from mobile devices Printing digital photographs Page Printing from mobile phones Printing from Pocket PC devices Page Printing from Palm OS devices Page Using memory devices Printing from memory cards and USB Flash drives Page 4Managing and configuring the printer Managing the printer Page Page Page Page Page Page Page Understanding device information pages Printing device information pages from the control panel Printing device information pages from the software Configuring the printer Direct connection Page Page Page 802.11 wireless connection Page Page Page Page Page Page Page Bluetooth wireless connection Page Page Page Page Page Page Page 5 Maintaining and troubleshooting Maintaining the printer Cleaning the printer Cleaning the print cartridges Page Replacing the print cartridges Page Aligning the print cartridges Printing with a single print cartridge Calibrating color Replacing the ink service module Troubleshooting tips and resources General troubleshooting tips Page Resolving printing problems Printer shuts down unexpectedly All printer lights are blinking Printer is not responding (nothing prints) Printer does not accept print cartridge Printer takes a long time to print Blank page is printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Poor print quality and unexpected printouts Meaningless characters print Ink is smearing Ink is not filling the text or graphics completely Output is faded or dull colored Colors are printing as black and white Wrong colors are printing Printout shows bleeding colors Colors do not line up properly Lines or dots are missing from text or graphics Resolving paper-feedproblems Media is not picked up from the input tray Paper skew Paper output problem Clearing jams Page Troubleshooting installation issues Problems printing an alignment page Problems installing software Problems setting up 802.11 or Bluetooth wireless communication Page Page A Printer lights reference Printer buttons and lights Printer light patterns Page Page B HP supplies and accessories Ordering printing supplies online Accessories Supplies Print cartridges HP media Page Page Page Page Page Page Page Page Page Page C Support and warranty Obtaining electronic support Obtaining HP telephone support Before you call Telephone support numbers Page Page Page Hewlett-Packardlimited warranty statement Page Page D Regulatory information FCC statement Shielded cables EMI statement (Korea) VCCI statement (Japan) Regulatory model number Power cord statement LED classification Environmental sustainability program Reduction and elimination Power consumption Hazardous materials Material safety data sheets Recycling Declaration of Conformity E Printer specifications Page Index