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HP Deskjet 460 Troubleshooting installation issues, Problems printing an alignment page, Problems installing software

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Troubleshooting installation issues

If you had trouble installing the printer, check the following items.

Problems printing an alignment page

Whenever you install a new print cartridge, you should align the print cartridges for the best possible print quality. You can discard the alignment page after it is printed. If the printer does not print the page, see General troubleshooting tips.

Problems installing software

Check the computer requirements

Make sure the computer meets the system requirements. See Printer specifications.

Check the installation preliminaries

•Before installing software on a Windows computer, make sure all other programs are closed.

•If the computer does not recognize the path to the CD drive that you type, verify that you are specifying the correct drive letter.

•If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. You can download the printer driver from http://www.hp.com/support/dj460.

•In the Windows device manager, make sure that the USB drivers have not been disabled.

Reinstall the printer software

If you are using Windows and the computer cannot detect the printer, run the Scrubber utility (located in the Utils\Scrubber folder on the Starter CD) to perform a clean printer driver uninstallation. Restart your computer, and then reinstall the printer driver. See Uninstalling the printer software.

Troubleshooting installation issues

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Contents

Page Page HP Deskjet 460 Mobile Printer User’s Guide Page Contents Page Page Page 1 Getting started Finding other resources for the product Understanding the printer parts Front view Back and side view Bottom view Travel tips 2 Installing and using accessories Installing and using the battery Battery safety Understanding the battery Charging and using the battery Page Installing and using 802.11 and Bluetooth accessories Installing the 802.11 or Bluetooth wireless printer card Installing a Bluetooth USB adapter 802.11 and Bluetooth wireless printing Page 3 Using the printer Selecting print media Tips for selecting and using print media Page Understanding specifications for supported print media Page Page Loading media Changing print settings Canceling a print job Printing on both sides (duplexing, Windows) Printing on special and custom-sizedmedia Printing from mobile devices Printing digital photographs Page Printing from mobile phones Printing from Pocket PC devices Page Printing from Palm OS devices Page Using memory devices Printing from memory cards and USB Flash drives Page 4Managing and configuring the printer Managing the printer Page Page Page Page Page Page Page Understanding device information pages Printing device information pages from the control panel Printing device information pages from the software Configuring the printer Direct connection Page Page Page 802.11 wireless connection Page Page Page Page Page Page Page Bluetooth wireless connection Page Page Page Page Page Page Page 5 Maintaining and troubleshooting Maintaining the printer Cleaning the printer Cleaning the print cartridges Page Replacing the print cartridges Page Aligning the print cartridges Printing with a single print cartridge Calibrating color Replacing the ink service module Troubleshooting tips and resources General troubleshooting tips Page Resolving printing problems Printer shuts down unexpectedly All printer lights are blinking Printer is not responding (nothing prints) Printer does not accept print cartridge Printer takes a long time to print Blank page is printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Poor print quality and unexpected printouts Meaningless characters print Ink is smearing Ink is not filling the text or graphics completely Output is faded or dull colored Colors are printing as black and white Wrong colors are printing Printout shows bleeding colors Colors do not line up properly Lines or dots are missing from text or graphics Resolving paper-feedproblems Media is not picked up from the input tray Paper skew Paper output problem Clearing jams Page Troubleshooting installation issues Problems printing an alignment page Problems installing software Problems setting up 802.11 or Bluetooth wireless communication Page Page A Printer lights reference Printer buttons and lights Printer light patterns Page Page B HP supplies and accessories Ordering printing supplies online Accessories Supplies Print cartridges HP media Page Page Page Page Page Page Page Page Page Page C Support and warranty Obtaining electronic support Obtaining HP telephone support Before you call Telephone support numbers Page Page Page Hewlett-Packardlimited warranty statement Page Page D Regulatory information FCC statement Shielded cables EMI statement (Korea) VCCI statement (Japan) Regulatory model number Power cord statement LED classification Environmental sustainability program Reduction and elimination Power consumption Hazardous materials Material safety data sheets Recycling Declaration of Conformity E Printer specifications Page Index