HP 460 45

•Self diagnostic testing for your device

Runs a diagnostic test of your device. Select Printer on the Self Help menu on the Instant Support page to start diagnosing the devices. HP Instant Support checks the computer, and a list of configured devices appears. When you select the device that you want to diagnose, HP Instant Support helps you with tasks such as making sure that you have the latest device driver available and gaining access to reports about the device status and detailed device-diagnostic information.

If any errors are detected during this process, you are given the option to perform updates to the device drivers or to perform detailed diagnostic tests on the device.

•HP expert help online (Active Chat)

Personalized help from an HP support expert is available over the Web at any time. Simply submit a question or a description of your problem. Your recent device history, system configuration, and any actions that you have attempted are automatically forwarded to HP (upon your approval) so that you will not need to describe the problem again. An HP support expert will respond online to solve your problem through a real-time Web chat.

•Knowledge database

Use the HP knowledge database to quickly find answers to your questions.

Security and privacy

When you use HP Instant Support, detailed device information, such as the serial number, error conditions, and status, is sent to HP. HP respects your privacy and manages this information according to the guidelines that are outlined in the HP Online Privacy Statement (http://www.hp.com/country/us/ eng/privacy.htm).

NOTE: To view all of the data that is sent to HP, select Source (for Internet Explorer) or Page Source (for Netscape) from the View menu in your Web browser.

To access HP Instant Support

Toolbox (Windows)

•Open the Toolbox (see Toolbox (Windows)). Click the Information tab, and then click HP Instant Support.

NOTE: Do not bookmark the Web pages that are used to open HP Instant Support. If you bookmark the site and connect to it by using the bookmark, the pages will not contain the current information.

Managing the printer 45

Contents

Page Page HP Deskjet 460 Mobile Printer User’s Guide Page Contents Page Page Page 1 Getting started Finding other resources for the product Understanding the printer parts Front view Back and side view Bottom view Travel tips 2 Installing and using accessories Installing and using the battery Battery safety Understanding the battery Charging and using the battery Page Installing and using 802.11 and Bluetooth accessories Installing the 802.11 or Bluetooth wireless printer card Installing a Bluetooth USB adapter 802.11 and Bluetooth wireless printing Page 3 Using the printer Selecting print media Tips for selecting and using print media Page Understanding specifications for supported print media Page Page Loading media Changing print settings Canceling a print job Printing on both sides (duplexing, Windows) Printing on special and custom-sizedmedia Printing from mobile devices Printing digital photographs Page Printing from mobile phones Printing from Pocket PC devices Page Printing from Palm OS devices Page Using memory devices Printing from memory cards and USB Flash drives Page 4Managing and configuring the printer Managing the printer Page Page Page Page Page Page Page Understanding device information pages Printing device information pages from the control panel Printing device information pages from the software Configuring the printer Direct connection Page Page Page 802.11 wireless connection Page Page Page Page Page Page Page Bluetooth wireless connection Page Page Page Page Page Page Page 5 Maintaining and troubleshooting Maintaining the printer Cleaning the printer Cleaning the print cartridges Page Replacing the print cartridges Page Aligning the print cartridges Printing with a single print cartridge Calibrating color Replacing the ink service module Troubleshooting tips and resources General troubleshooting tips Page Resolving printing problems Printer shuts down unexpectedly All printer lights are blinking Printer is not responding (nothing prints) Printer does not accept print cartridge Printer takes a long time to print Blank page is printed Something on the page is missing or incorrect Placement of the text or graphics is wrong Poor print quality and unexpected printouts Meaningless characters print Ink is smearing Ink is not filling the text or graphics completely Output is faded or dull colored Colors are printing as black and white Wrong colors are printing Printout shows bleeding colors Colors do not line up properly Lines or dots are missing from text or graphics Resolving paper-feedproblems Media is not picked up from the input tray Paper skew Paper output problem Clearing jams Page Troubleshooting installation issues Problems printing an alignment page Problems installing software Problems setting up 802.11 or Bluetooth wireless communication Page Page A Printer lights reference Printer buttons and lights Printer light patterns Page Page B HP supplies and accessories Ordering printing supplies online Accessories Supplies Print cartridges HP media Page Page Page Page Page Page Page Page Page Page C Support and warranty Obtaining electronic support Obtaining HP telephone support Before you call Telephone support numbers Page Page Page Hewlett-Packardlimited warranty statement Page Page D Regulatory information FCC statement Shielded cables EMI statement (Korea) VCCI statement (Japan) Regulatory model number Power cord statement LED classification Environmental sustainability program Reduction and elimination Power consumption Hazardous materials Material safety data sheets Recycling Declaration of Conformity E Printer specifications Page Index