BT Diverse 5350 ~ 5th Edition ~ 19th June ’03 ~ 5193

General information

GENERAL INFORMATION

Guarantee

Your BT Diverse 5350 is guaranteed for a period of 12 months from the date of purchase.

Subject to the terms listed below the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the BT Diverse 5350, or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.

The conditions of this guarantee are:

•The guarantee shall only apply to defects that occur within the 12 month guarantee period.

•Proof of purchase is provided.

•The equipment is returned to BT or its agent as instructed.

•This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.

•This guarantee does not affect your statutory rights.

Within the 12-month guarantee period:

If you experience difficulty using the product, prior to returning your product, please read the Help section

beginning on page 72, or contact the BT Diverse Helpline on 08457 908070

for assistance.

In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.

Outside the 12-month guarantee period:

If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network.

We recommend that you call the Helpline on 08457 908070 and ask for details

of our recommended repair agents.

BT Accessories and

Replacement Items

For a full range of accessories and

replacement items for BT products please call 0870 240 5522,

or visit:

BT Diverse Helpline – 08457 908 070

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