HP ENVY 6-1111nr Ultrabook 6 If an Accessory Board Does Not Work, CD-ROMDrive Door Does Not Open, The, If the, To close the, Carry out the following checks:

3 Troubleshooting Your PC

If Your PC Has a Hardware Problem

CD-ROM Drive Door Does Not Open

If you have difficulty removing a CD-ROM disk from the CD-ROM drive (during a power failure for example), you can use the manual eject button. To eject a CD-ROM disk using the manual eject button, do the following:

1If the CD-ROM drive manual eject button is not visible, remove the front bezel covering the CD-ROM drive. The manual eject button is inside a small hole on the front of the CD-ROM drive.

2With a thin, solid rod, such as the end of a paper clip, push the CD-ROM’s manual eject button.

Using the manual eject feature. The picture shows two possible locations of the manual eject button.

3The CD-ROM drive door will be released, opening slightly. Carefully pull it open fully and retrieve the disk.

4To close the CD-ROM drive door, push it gently closed without forcing it. The CD-ROM drive door may not close completely until it is fully functional (for example, when the power comes back on).

5If required, replace the CD-ROM drive’s front bezel.

If an Accessory Board Does Not Work

Carry out the following checks:

•Ensure the board has been firmly installed in the slot.

•Check that the accessory board has been correctly configured.

•Ensure the board is not using memory, I/O addresses, an IRQ, or DMA also used by the PC. Refer to "IRQs, DMAs, and I/O Addresses Used by Your PC", on page 65. Refer to the board’s manual for further details.

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