HP ENVY 6-1111nr Ultrabook 6 Summary, Summary, 4 Hewlett Packard Support and Information Services

4 Hewlett Packard Support and Information Services

SummarySummary

The table below summarizes the services and support available from HP or authorized resellers.

Service	Covers	Period	Response	Fee	When	Purchase
		covered	time		available	from
Basic	Parts and labor for HP	Three years from	Next working day	No charge.	At time of	HP.
Warranty	products:	date of purchase.	for on-site.		purchase.
	first year on-site,
	second and third year
	return to HP.
HP	Parts and labor for HP	First three years.	Next working day.	One fee which	Within 90 days	HP Authorized
SupportPack	products.			covers the three	of purchase.	reseller.
on-site				years.
service
HP Support	CD-ROM containing:	Released	N/A	Annual	Anytime.	HP.
Assistant	Product Manuals,	quarterly.		subscription.
	Technical Information
	and Product features.
Electronic	Technical information,	Anytime.	24-hour access.	No charge.	Anytime.	HP BBS,
services	drivers, utilities, tools					WWW,
	and diagnostics.					CompuServe,
						America
						Online.
Technical	Basic assistance for	First year.	Business hours.	No charge.	At time of	HP.
Phone	PC setup,				purchase.
support	configuration,
	start-up and
	hardware diagnosis.
Lifeline	Basic assistance for	After first year.	Business hours.	Per- call fee,	Anytime after	HP.
phone	PC setup,			no time limit.	first year.
support	configuration,
	start-up and
	hardware diagnosis.
HP Network	Advanced remote	Annual contract.	Business hours:	Annual fee, or	Anytime.	HP Authorized
Phone-in	technical support for		24-hour/ 7-day	minimum fee		reseller.
support	multivendor		service also	per incident.
	networked		available.
	environments.
Service	Technical Support.	Customer	As required.	Annual fee, or	Anytime.	Reseller.
Contracts		defined.		fee per incident.

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