4 Hewlett Packard Support and Information Services

Lifeline Telephone Support

Please have the following information ready when you call so that your enquiry can be dealt with quickly:

•your HP Vectra model number and serial number (found on a label on your PC)

•the operating system version and the configuration

•a description of the software installed and the accessories used.

Lifeline Telephone Support

Lifeline is a fee-based telephone support program for Vectra PCs available after the one-year telephone support provided as part of the hardware warranty has expired.

Your call can either be charged to your phone bill at a per minute rate or to your credit card (Visa, Mastercard or American Express) at a flat fee.

The charge begins AFTER you have been put in contact with a support technician. If your problem is found to be covered by the HP Hardware Warranty, no charge will be applied.

In the US please call the appropriate number listed below.

Number

Method of Payment

Charge Type

 

 

 

1 (900) 555-1500

Charged to phone bill

per minute rate

 

 

 

1 (800) 999-1148

Charged to credit card

Flat fee

 

 

 

In Europe, please call the telephone support center (+44 171 512 5202).

Free access to HP information services is not affected by this service. You are encouraged to access HP Information Services throughout the life of your PC, whether in or out of warranty.

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