3 Troubleshooting Your PC

If You Cannot Turn Off Your PC

If You Cannot Turn Off Your PC

Use this section if you cannot turn off your PC, the power indication light is red, and you hear a “buzzing” sound.

•Check if your PC is locked, whereby “power-off” is not allowed. You will need to enter a password to unlock the PC (refer to "Power-On Password", in the HP Setup program —refer to "HP Setup Program", on page 66—and to "Setting Passwords", on page 14).

•Check if you are in a suspend/sleep mode, where by a “power-off” would risk a loss of information/data (refer to "Power Menu Items", in the HP Setup program —refer to "HP Setup Program", on page 66). Wake up the PC first and then shut it down.

If Your PC Has a Hardware Problem

This section describes what to do if you have problems with your display, disk drives, printer, accessory board, keyboard, or mouse.

Display Does Not Work Properly

If Your Display is Blurred or Unreadable

If you have selected the wrong display, the display screen may become blurred or unreadable. To correct this problem:

•Select the correct display by referring to the display options section in the HP-provided online user setup information that came with your PC.

•Alternatively, select the correct display by using the procedures in the operating system on your PC. Refer to your PC’s operating system documentation for details.

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