3 Troubleshooting Your PC

Solving Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

HP Summary Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

If Your PC Does Not Start Properly. . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Display is Blank and There Are No Error Messages . . . . . . . . . . . . . . . . 45 If You Cannot Start Your PC from a Modem . . . . . . . . . . . . . . . . . . . . . . . 47 If a POST Error Message is Displayed . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

If You Cannot Turn Off Your PC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 If Your PC Has a Hardware Problem. . . . . . . . . . . . . . . . . . . . . . . . . . 49

Display Does Not Work Properly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 If Your Keyboard Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 If Your Mouse Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 If Your Printer Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 If the Flexible Disk Drive Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . 52 If the Hard Disk Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 If the CD-ROM Drive Has a Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 If an Accessory Board Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

If You Have Forgotten Your Password . . . . . . . . . . . . . . . . . . . . . . . . 56 If Your PC Has a Software Problem . . . . . . . . . . . . . . . . . . . . . . . . . . 57

If Your Application Software Does Not Work . . . . . . . . . . . . . . . . . . . . . . 57 If the Date and Time are Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

If Your PC Has an Audio Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Changing the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

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