•Make sure the output tray is not overly full.
•Make sure the media guide are adjusted snugly against the media, but do not crinkle or bend the media.
Errors (Windows)
•The cartridge cradle cannot move
•Previously used genuine HP cartridge
Printhead Problem
The printhead identified in the message is missing, not detected, or incorrectly installed in the printer.
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Turn the printer off and on
•Solution 2: Replace the printhead
Solution 1: Turn the printer off and on
Turn off the printer, and then turn it on again.
If the problem persists, try the next solution.
Solution 2: Replace the printhead
Replace the printhead. For more information, see HP supplies.
NOTE: If the printhead is still under warranty, contact HP support for service or replacement. For more information about the printhead warranty, see Support and warranty.
If the problem persists after you replace the cartridge, contact HP support. For more information, see Support and warranty.
Errors (Windows) | 97 |