Chapter 4
Solution 5: Check the print settings
Solution: Check the print settings.
•Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors.
•Check the print quality setting and make sure it matches the type of paper loaded in the product.
You might need to choose a lower print quality setting, if colors are running into each other. Or, choose a higher setting if you are printing a
NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the product, print settings, or ink cartridges. No further troubleshooting is required.
For more information, see:
Cause: The print settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution 6: Align the printhead
Solution: Align the printhead.
Aligning the printer can help ensure excellent print quality.
For more information, see:
Cause: The printer needed to be aligned.
If this did not solve the issue, try the next solution.
Solution 7: Clean the printhead
Solution: Check the following potential problems, and then clean the printhead.
•Check the orange pull tab on the ink cartridges. Make sure they were completely removed.
•Make sure all ink cartridges are properly installed.
•Make sure you turn off the device properly, by using the Power button. This allows the device to properly protect the printhead.
72 Maintain and troubleshoot