Chapter 4

Problems connecting to a wired network

•If the Network light on the device control panel does not turn on, make sure that all of the “General network troubleshooting” conditions are met.

•Though it is not recommended that you assign the device with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so.

•* As a way of helping to diagnose the problems, try reducing the number of devices connected or you network or create a separate network.

Troubleshoot installation issues

If the following topics do not help, see Support and warranty for information about HP support.

•Hardware installation suggestions

•Software installation suggestions

•Solve network problems

Hardware installation suggestions

Check the device

•Make sure that all packing tape and material have been removed from outside and inside the device.

•Make sure that the device is loaded with paper.

•Make sure that no lights are on or blinking except the Power light, which should be on. If a light other than the Power light is on or blinking, there is an error. For more information, see Control-panel lights reference.

•Make sure that the device can print a printer status page.

•Rear access panel is locked into place.

Check the hardware connections

•Make sure that any cords and cables that you are using are in good working order.

•Make sure that the power cord is connected securely to both the device and to a working power outlet.

Check the printhead and ink cartridges

•Make sure that the printhead and all ink cartridges are firmly installed in their correct, colorcoded slot. Press down firmly on each one to ensure proper contact. The device cannot work if they are not all installed.

•Make sure that all latches and covers are closed properly.

92 Maintain and troubleshoot