Chapter 4

Use the following to correct the error:

Replace the ink cartridges

Cartridge Problem

The following cartridge has a problem

Use the following to correct the error:

•Replace the ink cartridges

•Supplies

•HP inkjet supplies recycling program

Paper Mismatch

Paper detected does not match paper size or type selected

Use the following to correct the error:

•Load media

•Print on special and custom-sized media

•Change print settings

The cartridge cradle cannot move

Please turn device power off. Check device for a paper jam or other obstruction

Use the following to correct the error:

•Clear a jam in the device

•Hardware installation suggestions

Paper Jam

There is a paper jam (or misfeed). Clear the jam and press the Resume button on the printer

Use the following to correct the error:

Clear a jam in the device

The printer is out of paper.

Load more paper and press the Resume button on the front of the printer

Use the following to correct the error:

Load media

Incompatible Cartridge(s)

Choose your error

•The following cartridge is not intended for use in this printer

•The following cartridges are not intended for use in this printer as it is currently configured

100 Maintain and troubleshoot