If you need to call HP, it is often useful to print the Printer Status page before calling.

1.Printer Information: Shows device information (such as the product name, model number, serial number, and firmware version number), and the number of pages printed from the trays.

2.Ink Cartridge Status: Shows the estimated ink levels (represented in graphical form as gauges) and the part numbers and expiration dates of the ink cartridges.

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.

3.Printhead Status: Shows the colors, printhead health, part numbers, first install dates, warranty dates, and accumulated ink usages.

To print the Printer Status page

•Control panel: Press and hold Cancel button for 3 seconds.

•Toolbox (Windows): Click the Device Services tab, and then click Print a Printer Status Report.

•HP Utility (Mac OS X): Click Device Information and then click Print Configuration Page.

•Embedded Web server: Click Settings, under Device in the left pane, click Device Services, and select Printer Status Report from the drop-down menu under Reports, and then click Print.

Understand the printer status page

33