Solving display problems, To the electrical outlet | HP 700 G1

Do not know how to remove a media card correctly.

Cause	Solution

	NOTE: Never remove the card when the green LED is flashing

After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer.

Cause

Solution

The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time.

Wait a few seconds so that the operating system can recognize the reader and the available ports, and then recognize the media inserted in the reader.

After inserting a media card in the reader, the computer attempts to boot from the media card.

Cause

Solution

The inserted media card has boot capability.

1.If you do not want to boot from the media card, remove it during boot or do not select the option to boot from the inserted media card during the boot process.

2.During POST (Power On Self-Test), press F9 to modify the boot menu.

3.Change the boot sequence in F10 Computer Setup.

Solving display problems

If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table.

Blank screen (no video).

Cause	Solution

Monitor is not turned on and the monitor light is not on.	Turn on the monitor and check that the monitor light is on.

Bad monitor.	Try a different monitor.

The cable connections are not correct.	Check the cable connection from the monitor to the computer and
	to the electrical outlet.

You may have a screen blanking utility installed or energy saver	Press any key or click the mouse button and type your password
features are enabled.	(if set).

System ROM is corrupted; system is running in Boot Block	Reflash the system ROM with the latest BIOS image.
Emergency Recovery Mode (indicated by eight beeps).

You are using a fixed-sync monitor and it will not sync at the	Be sure that the monitor can accept the same horizontal scan rate
resolution chosen.	as the resolution chosen.

Computer is in Sleep state.	Press the power button to resume from Sleep state.
	CAUTION: When attempting to resume from Sleep state, do not
	hold down the power button for more than four seconds.
	Otherwise, the computer will shut down and you will lose any
	unsaved data.

76 Chapter 6 Troubleshooting without diagnostics

Image 84

HP 700 G1 manual Solving display problems, Inserted media card has boot capability, Blank screen no video Cause Solution

Contents

Maintenance and Service Guide Product notice Safety warning notice Iii Iv Safety warning notice Table of contents Sata data cable System board callouts 103 106107 108 122 123126 Viii Product features Standard configuration features Product features Front panel components Rear panel components Rear panel components Serial number location Illustrated parts catalog Microtower MT chassis spare partsComputer major components Illustrated parts catalog Item Description Front I/O assembly Sata drive power cable CablesSata data cable, 14 inch, 1 straight end, 1 angled end Misc parts USB Wireless Washable Smart card Antenna for use with Wlan card Drives Description Hard drives/Solid-state drivesOptical drives Misc boards Microtower MT chassis spare partsItem Description Electrostatic discharge information Generating staticRelative Humidity Event 55% 40% 10% Preventing electrostatic damage to equipment Personal grounding methods and equipmentGrounding the work area Static Shielding Protection Levels Operating guidelines Recommended materials and equipment General cleaning safety precautions Cleaning the Computer CaseCleaning the keyboard Routine care Service considerations Cleaning the monitorCleaning the mouse Power supply fan Cables and connectors Lithium coin cell batteryScrews Hard Drives Serial ATA Hard Drive Characteristics Sata hard drivesSata hard drive cables Smart ATA drives Cable management Removal and replacement procedures Microtower MT chassis Preparation for disassembly Access panel Front bezel Optical drive bezel blank Memory DIMMsDDR3-SDRAM DIMMs Populating Dimm sockets Installing DIMMs Page Expansion cards Removal and replacement procedures Microtower MT chassis Page Drives GB Solid-state Drive SSD Drive positions Removing a slim optical drive Installing a slim optical drive Removing a hard drive Installing a hard drive Page Page Page Battery Type Type Drive power cable Front I/O and power switch assembly Page Removal and replacement procedures Microtower MT chassis Heat sink Processor Speaker Rear chassis fan Power supply Page System board Page System board callouts Sys Bd Label Color Component White Pin main power connector Blue Front I/O/power switchBlack Media card reader connector Black PCI Express USB3.0 Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities Computer Setup-File Computer Setup-Storage Computer Setup F10 Utility Computer Setup-Security Network Boot Master Boot SecurityDevice Security USB Security Secure Boot ConfigurationLegacy Support to disabled System Security these Computer Setup-Power Hardware PowerOption Description Management Computer Setup-Advanced Power-On OptionsBios Power-On Option VGA Configuration Connected BiosBus Options Device Options Recovering the Configuration Settings Troubleshooting without diagnostics Safety and comfort Before you call for technical support Helpful hints Solving general problems Computer will not respond to keyboard or mouse Cause Solving general problems Poor performance Cause Solution Apps iconUnder Windows System, click Run Processor thermal protection activated Solving power problems Power supply shuts down intermittently Cause Solution Solving hard drive problems Solving hard drive problems Nonsystem disk/NTLDR missing message Cause Solution Storage Boot Order listComputer will not boot from hard drive Cause Solution Storage Boot Order Solving media card reader problems Solving media card reader problemsCan not write to the media card Cause Solving display problems Inserted media card has boot capabilityBlank screen no video Cause Solution To the electrical outlet Solving display problems Blank screen no video Cause Dim characters Cause Solution Install the video drivers included in the upgrade kitBe sure the monitor cable is securely connected to Monitor needs to be degaussed Image is not centered Cause Solution Position may need adjustmentNo Connection, Check Signal Cable displays on screen Cause Horizontal or vertical position of the image Solving audio problems Certain typed symbols do not appear correct CauseSound cuts in and out Cause Solution Solving audio problems Solving printer problems Printer will not print Cause SolutionLine-in jack is not functioning properly Cause Control Panel , and then select Device Manager Solving keyboard and mouse problems Solving keyboard and mouse problemsPrinter prints garbled information Cause Solution Make the proper network connections to the printer Keyboard connector is not properly connected Program in use has stopped responding to commandsShut down the computer using the keyboard Computer, and then restart the computer Solving Hardware Installation Problems Solving Hardware Installation ProblemsThat pins in the connector are not bent down Mouse may need repair Computer will not start Cause Solution Solving Network Problems Solving Network Problems Network status link light never flashes Cause Solution Correct operating mode Diagnostics reports a failure Cause SolutionSettings for the board Cable Correctly Solving memory problems New network card will not boot Cause Solution Solving memory problems Out of memory error CauseMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause Solution Solving CD-ROM and DVD problems Computer Setup utilitySecurity Network Boot Solving CD-ROM and DVD problems Movie will not play in the DVD drive Cause SolutionCannot eject compact disc tray-load unit Cause Solving USB flash drive problems USB flash drive not found identified Cause SolutionSystem will not boot from USB flash drive Cause Solution Security USB Security Solving front panel component problems Solving Internet access problemsSolving front panel component problems Solving software problems Delete buttonLog on to your ISP and launch the desired program System files may be damaged Solving software problems Advanced startup, click Restart nowSelect Automatic Repair Post error messages Post error messagesPost numeric codes and text messages Control panel message Description Recommended action Download to Disable to prevent PXE Post numeric codes and text messages Flash Screen Image Corrupted Flash Screen image has errors ECC Memory Module Detected ECCEnsure that none of the keys are Depressed Power Supply fan not detected Reseat power supply fanReconfigure card resources and/or run Computer Setup or Windows utilities Sata Cabling Error One or more Sata devices are improperly Reboot the computerFunctionality contained in the system Bios System Bios version Activity Beeps Possible cause Recommended action Causing the failure. Continue adding devices Pre-video graphics error For systems with a graphics cardRed Power LED flashes seven Times, once every second Unable to boot Press and hold the power button for less than Check that both power supply cables areReplace the power button harness. If Problem persists, replace the system board Password security and resetting Cmos Resetting the password jumper Changing a Setup or Power-On password Deleting a Setup or Power-On password Clearing and resetting the CmosPress Enter Page HP PC Hardware Diagnostics Why run HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Diagnostic section, click HP Uefi Support Environment System backup and recovery Creating recovery media and backupsRestoring and recovering using Windows tools Using Reset when the system is not responding Select Reset Follow the on-screen instructions to continue Backing up, restoring, and recovering in Windows Creating recovery media Click All Programs To create recovery discs Close all open programs To create the Windows DVD System backup and recovery System Restore Follow the on-screen instructions to set up your backup System Recovery System Recovery when Windows is responding System Recovery when Windows is not responding Select Install now Page Power Cord Set Requirements Japanese Power Cord RequirementsGeneral Requirements Country-Specific Requirements Country-Specific RequirementsCountry Accrediting Agency Statement of Volatility Appendix B Statement of Volatility Enter the F10 setup utility Specifications MT SpecificationsAppendix C Specifications MT Specifications Plus PlatinumRated Input Current Current Leakage Nfpa Index 116 Installing Expansion card Hard drive Computer SetupMT heat sink MT power supply Helpful hints Hood sensor Illustrated MT bezel blank MT front bezel Optical drive Resetting 112 Safety and comfort Safety precautions CleaningSystem restore points, creating MT speaker