HP 700 G1 manual Solving front panel component problems, Solving Internet access problems

Solving front panel component problems

If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table.

A USB device, headphone, or microphone is not recognized by the computer.

Cause	Solution
Device is not properly connected.	1.	Turn off the computer.
	2.	Reconnect the device to the front of the computer and
		restart the computer.
The device does not have power.	If the USB device requires AC power, be sure one end is connected
	to the device and one end is connected to a live outlet.
The correct device driver is not installed.	1.	Install the correct driver for the device.
	2.	You might need to reboot the computer.
The cable from the device to the computer does not work.	1.	If possible, replace the cable.
	2.	Restart the computer.
The device is not working.	1.	Replace the device.
	2.	Restart the computer.
USB ports on the computer are disabled in Computer Setup.	Run the Computer Setup utility and ensure that the USB ports are
	set to Enabled in Security > USB Security.

Solving Internet access problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table.

Unable to connect to the Internet.

Cause	Solution
Internet Service Provider (ISP) account is not set up properly.	Verify Internet settings or contact your ISP for assistance.
Web browser is not set up properly.	Verify that the Web browser is installed and set up to work with
	your ISP.
Cable/DSL modem is not plugged in.	Plug in cable/DSL modem. You should see a “power” LED light on
	the front of the cable/DSL modem.
Cable/DSL service is not available or has been interrupted due to	Try connecting to the Internet at a later time or contact your ISP.
bad weather.	(If the cable/DSL service is connected, the “cable” LED light on the
	front of the cable/DSL modem will be on.)
The CAT5 UTP cable is disconnected.	Connect the CAT5 UTP cable between the cable modem and the
	computers’s RJ-45 connector. (If the connection is good, the “PC”
	LED light on the front of the cable/DSL modem will be on.)
IP address is not configured properly.	Contact your ISP for the correct IP address.
Cookies are corrupted. (A “cookie” is a small piece of information	Windows 7:
that a Web server can store temporarily with the Web browser.	1.	Select Start > Control Panel.
This is useful for having the browser remember some specific
information that the Web server can later retrieve.)	2.	Click Internet Options.

Solving front panel component problems 95