10 Troubleshooting

 

 

Warning

Possible Cause

Solution

 

 

Weigh-On-the-Way (W-O-W) Errors

 

 

 

 

 

 

 

 

Piece Of

Mail is too heavy for selected

Select a new class. Press

 

 

Mail Is Too

class. No postage was printed

Start to continue

 

 

Heavy

this piece.

 

 

 

 

 

 

 

 

Piece Of

Piece of mail is too light for

Select a new class. Press

 

 

Mail Is Too

selected class. No postage

Start to continue.

 

 

Light

was printed on this piece.

 

 

 

 

 

 

 

 

Negative

W-O-W scale not at

Press Menu key and select

 

 

Weight

zero weight.

Zero Scale.

 

 

 

 

 

 

 

Calibration

W-O-W scale not at

Press Menu key and select

 

 

Error

zero weight.

Zero Scale.

 

 

 

 

If not resolved, call service at

 

 

 

 

1.800.522.0020.

 

 

 

 

 

 

 

Invalid Weight

Invalid weight for selected

Select another class.

 

 

 

class.

 

 

 

 

 

 

 

 

Unstable

Scale cannot define weight.

Be sure scale is steady-no

 

 

Weight

 

vibration or air movement

 

 

 

 

across platform.

 

 

 

 

 

 

 

Re-Zero

Scale could not

Call for Service at

 

 

Failed

define zero weight.

1.800.522.0020

 

 

 

 

 

 

 

W-O-W Won’t

• Vibration interference

Press the Menu key and

 

 

display Zero

occurred.

select Zero W-O-W.

 

 

 

• Something is touching

 

 

 

 

weighing area.

 

 

 

 

• Air movement over mail

 

 

 

 

deck.

 

 

 

 

 

 

 

 

Scale Won’t

• Vibration interference

Press the Menu key and

 

 

Display Zero

occurred.

select Zero Scale.

 

 

 

• Something is touching

 

 

 

 

weighing area.

 

 

 

 

• Air movement over platform.

 

 

 

 

 

 

 

 

 

 

 

10-14

SV60951 Rev. A

Page 149
Image 149
Pitney Bowes DM1000 manual Possible Cause Solution Weigh-On-the-Way W-O-W Errors

DM1000 specifications

The Pitney Bowes DM1000 is a highly versatile mailing system designed to meet the needs of small to medium-sized businesses. Known for its efficiency and user-friendly features, the DM1000 offers a streamlined approach to mail processing, saving time and reducing operational costs for businesses.

One of the standout features of the DM1000 is its ability to automatically feed and seal envelopes. This functionality significantly speeds up the mailing process, allowing businesses to handle large volumes of mail without the tedious manual effort typically associated with traditional mailing methods. The system’s adjustable feed tray can accommodate various envelope sizes, making it adaptable for different mailing requirements.

The DM1000 employs advanced technology for postage printing. With integrated postage meters, users can easily manage their postage costs and track expenditures straightforwardly. The use of metered mail not only reduces the risk of overpaying on postage but also provides the ability to update postage rates automatically, ensuring compliance with postal regulations.

Another notable characteristic is its intuitive touchscreen interface. This feature simplifies operation, allowing users to navigate through various functions with ease. The system supports multiple languages, catering to diverse business environments. Additionally, the DM1000 includes customizable mail presets, enabling users to save specific settings for different types of mail, thus improving efficiency.

Security is also a priority with the DM1000. The system can be equipped with secure access features, limiting use to authorized personnel. This is particularly important for businesses handling sensitive information or important correspondence.

The DM1000 is designed with a compact footprint, allowing it to fit comfortably in limited office spaces. Its modern design complements any office environment while providing the functionality needed for daily mailing tasks. Furthermore, the system is compatible with various software solutions that can assist in managing mailing lists and tracking mail delivery.

In conclusion, the Pitney Bowes DM1000 is an essential tool for businesses looking to optimize their mailing operations. Its combination of automatic feeding, secure postage printing, and user-friendly interface, alongside its compact design, makes it an ideal choice for enhancing productivity while keeping costs manageable. This system caters to the evolving needs of businesses in a fast-paced world, supporting efficient communication and correspondence management.