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Pitney Bowes DM1000 manual Getting Help

Models: DM1000

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10 Troubleshooting

Getting Help

There may be times when you need help to solve a problem, or you may want more information about how your mailing system works. Pitney Bowes provides several information resources. See 1 - Read This First for a description of these resources.

If you cannot find the answer to your question by pressing the help button, in one of the user guides, or on our web site you can call our Pitney Bowes Service Support Network at 1.800.522.0020.

Before you call make sure you have the following information which is located under the main cover on the inside rear panel of the system:

•Your product name: DM1000 Mailing System and model number

•Your serial number

Also be ready to explain:

•The nature of your problem

•What happens and when does it happen

•The error message displayed (if there was one)

•The steps you have already taken to solve the problem and the results

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SV60951 Rev. A

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Pitney Bowes DM1000 manual Getting Help

Contents

Page FCC Compliance Page Contents See Tabs Page Read This First This Guide Read This FirstPublications On the System Web Our Help Desk Other InformationWhat You Need to Know Usps Requirements Safety RequirementsSafety Requirements Telephone Safety Meet the DM1000 IntelliLink Control Center Introducing the Mailing System Features and BenefitsModem IntelliLink ControlCenter Energy Star Compliance Postal Security DeviceUSB Port StackerPrinter Advertisements and Inscriptions PermitsDM1000 Exterior Features DM1000 Operating Guide DM1000 Interior Roll Tape Thickness AdjustmentPrint Engine Ink CartridgeDM1000 IntelliLink Control Center DM1000 Operating Guide Alpha Keyboard Fold Out Cover Main Screen Equipment Specifications Optimum Performance Material Specifications Not Drawn to Scale Envelope Specifications for DM1000Page Mail In a Minute Mail In a Minute How to Run MailPreparing Your Mail Running MailPrinting a Postage Tape How to Print a Postage TapePage Running Mail Sample Screen Running MailOther Class Requirements International and Zip Zones Applying Postage Running MailDetermining the Correct Mode Chart a Printing on MailFeeding Mail or Printing Tape? Chart C Mailpiece Modes with no Postage Application Chart B Postage Tape ModesAbout Running Mail Preparing Your MailFeeding Mail Sealing Mail Stacking MailSelect Seal and Print About Printing Postage Tapes How to Use Key In Postage Mode Key PostageRunning Your Mail and Tapes While the machine processes the mail, the screenMode Weigh-On-the Way Use the W-O-W mode whenHow To Run Mail in the W-O-W Mode Use the Weigh First Piece mode if Mode Weigh First PieceHow to Use Weigh First Piece Tions Select Weigh First PieceUse the Differential Weighing mode if Mode Differential WeighingHow to Use Differential Weighing Print tapes automatically On or OffUse the Manual Weight Entry mode if Mode Manual Weight EntryHow To Enter Weight Manually Select Manual Weight EntryMode Attached Scale Use the Attached Scale mode ifHow to Use the Attached Scale How To Run Mail in the Attached Scale-AutoTape Mode Mode Attached Scale AutoTapeUse the Attached Scale-AutoTape if Weighing Options Select Attached Scale-AutoTapeUse Permit mode if Mode Print PermitHow To Use the Print Permit Mode Select Print PermitMode Seal Only No Printing Mode Time Date StampSelecting/ Deselecting an Account to Print Postage How to Select An Account to Print PostageHow To Enter a ZIP Code or a Zone How To Select a CountryUsps ZIP/ Zone Codes Selecting a CountryMeter Stamp Options Piece ID Number How to Advance or Omit Printing the Date/DayMeter Stamp Options Advertisements How to Select or Deselect an AdvertisementAdvertisements Available Select Meter Stamp Options Select AdvertisementHow to Select the Meter Stamp Position How to Select or Deselect an InscriptionMeter Stamp Options Inscriptions Meter Stamp Options Print PositionConfirmation Service When To Use This Service Using Confirmation Services OverviewPostage Calculation DiscountsUsing Confirmation Services Before Printing Postage Adding Services or Making ChangesTracking Information on the Internet DM1000 Operating Guide Adding Confirmation Services After Printing Postage How To Edit or Delete Confirmation Service Records Editing, Deleting or Confirmation Services RecordsAdding Postage to a Piece of Mail How to Add PostageHow to Clear a Batch Count How To Change the DateChanging the Date on a Piece of Mail Clearing the Batch CountRunning Mail Mailing System Setup Mailing System Set Up Overview Mailing System Setup Adjusting Display Contrast and Volume Control Setting the Display LanguageSelect Adjust Display Contrast Select Change LanguageSelect Basic Settings Select AutoStart Setting the Date and Time of Day Selecting AutoStartSelect Time of Day Current Time Date will advance after Daylight SavingTo create a supervisor password Setting Up a Supervisor PasswordTo password protect an operation Select Supervisor Set UpChange Lock Code Setting Up a Lock CodeAttached Scale Motion Setting Setting Up the Scale and Selecting RatesScale/Rates AutoScaleLocation Code Differential Trip WeightAutoclear Scale/RatesBMC Intra ZIP Scale/Rates Select ZIP/Zone promptScale/Rates Select BMC Intra ZIP Discount Code Add ZIPs to ZoneConfirm Svc Barcode Prompt Scale/Rates Select Add ZIPs to ZonePhone Set Up Setting UpPostage By PhoneMachine Phone # Secondary PB #Dialing Type Modem SoundModem String DiagnosticsSetting the Low Funds Warning Value Configuring High/Low Funds WarningsSetting the High Value Warning Adding an Optional PrinterConfiguring Low Ink Warning Configuring System Timeouts TimeoutsDisplay Sleep Select Basic Settings and then Timeouts Select System Sleep Normal Preset TimerSelect Basic Settings and then Timeouts Select Normal Preset TimerFeeding Timeout Timeouts Waiting for Env Transaction TimeoutTurn Rollers off Immediately. Run until Stop key is pressed Setting Up Scheduled Calls to Pitney Bowes Select Updates and Add-OnsConnect now Reschedule event Clear scheduled call How to Define Normal Preset Values Defining Custom PresetsPress the Custom Presets key Press the screen key for Store Current Setting to PresetDM1000 Operating Guide Feature Code Enabling Taking the Meter Out of Service How to View, Rename, or Delete PresetsSelect Take Meter Out of Service Adding Postage Postage By Phone Your Postage Meter Requirements Meter InspectionsIf you need assistance with Postage By Phone Requirements Rekeying Managing Your Postage Funds Adding Funds to Your Meter. Follow this procedure to addChecking Your Postage By Phone Account Balance. Follow Adding Funds to Your Postage By Phone Account. Refer toYour ConnectingPostage Meter to anDM1000 Operating Guide Select Quick Refill, or Other Refill Amount Adding Funds to Your MeterClick on Postage By Phone Adding Funds To Your Postage By Phone AccountMail Address Adding Funds By Phone AccountMoving Your Mailing Machine To a New ZIP Code To View Scheduled Calls To Pitney Bowes View Scheduled Rate Update Calls To Pitney BowesAccounting Setup Accounting Setup Overview of Accounting Setup Procedures How To View Account Details How To Create a New AccountSelect Create Account Creating Subaccounts How To Create a New Subaccount Or SubsubaccountHow To Edit An Account Editing AccountsSelect Edit Account Setting an Account Period Turning Accounting On or Off How To Set An Account PeriodSelect Accounting Period Example How To Delete An AccountSoftware Industrial DesignHow To Reset Or Clear All Of Your Accounts How To Turn On Reset Individual AccountsPrint Report Reset All Accounts Transferring Funds/ Pieces from One Account to Another How To Transfer Funds from One Account to AnotherSetting the Station ID How To Transfer PiecesHow to Set the Station ID Accounting Setup Organizing Your Accounting Subsubaccount User Friendly TestingViewing and Printing Reports Hierarchal Reporting Structure EngineeringReports How to Print a Report How To View a ReportIntroduction Selecting a Report Printing a ReportSingle Account Report ReportsScreen Display Single Account ReportMulti-Account Summary Screen Display System Printer VersionMulti-Account Summary Screen Display Account Summary Multi-Account Summary External Printer VersionLast 5 Refills Last 5 Refills ReportConfirmation Services Report Confirmation Services Report System PrinterPrinted Report System Printer Printed Report Attached PrinterPermit Mail Report Account List Report Printed ReportAccount List Funds Report Funds ReportSystem Setup Report Error Report Error ReportJob Report Job ReportData Capture Report Maintaining and Updating Maintaining and Updating How To Fill the Flap Moistener BottleFilling the Tape Moistening Bottle How To Fill the Tape Moistening BottleCleaning the Moistener Brush How To Clean the Moistener BrushChanging the Moistener Brush How To Replace the Tape Installing a Roll TapeCleaning the Deck Sensors Cleaning Flap Array SensorsHow to Clean the Flap Array Sensors Replacing the Ink Cartridge How To Replace the Ink CartridgeMaintaining the Printer Print Test Pattern How To Print a Test PatternHow to Clean the Printer Nozzle Cleaning Printer NozzlesChecking the Printhead How To Check the PrintheadChanging the Printhead How To Change the PrintheadMaintaining and Updating How To Replace the Wiper Assembly Replacing Wiper Blade AssemblyArt Card Ad/Inscription Update Update Using Your Modem To update using your modemUpdating Your System Troubleshooting Problem Possible Cause Solution Flap Moistening Problem Possible Cause Solution Tape System Tape Does Not Tape ErrorRemove Easily MessagesProblem Tape System Possible Cause SolutionGummed Tape Not Wet Gets Wet Adhesive TapeMail Feeding Problem Possible Cause Solution Mail Transport SystemIncorrectly into MailingMail Feeding Incorrectly into the Mailing System Mail Transport Jam 10-10 SV60951 Rev. a Problem Possible Cause Solution IntelliLink Control Center Blank Screen When RemovedNo Response From IntelliLinkFails with Postage RefillIntelliLink On or Off MailingPossible Cause Solution Weigh-On-the-Way W-O-W Errors Problem Possible Cause Solution Printing Problems Possible Cause Solution Printing To the Phone Set Up PBP Phone Section in 5 Mailing System Problem Possible Cause Solution Problem Adding PostageGetting Help Supplies and Options Seal Sealing Solution Maintenance KitsInk Cartridges Pressure Sensitive TapeAdvertisements Ordering Accessories InscriptionsMeter Stamp With Inscription Sample Meter Stamp With AdvertisementSample Permits Permits Usps SuppliesAppendix Glossary Glossary DM1000 Operating Guide See Postal Security Device DM1000 Operating Guide Usps Appendix B Operator Check List Chapter Running Mail Chapter Meet The DM1000Mailing System Setup Accounting SetupChapter Adding Postage Chapter Reports Chapter TroubleshootingMaintaining and Updating Supplies and OptionsIndex Index Index Index Index Index Index Index Index Index