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Pitney Bowes DM1000 manual Problem Possible Cause Solution Flap Moistening

Models: DM1000

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10 Troubleshooting

Problem	Possible Cause		Solution
Flap Moistening

Flaps Not	No solution in bottle.	Remove bottle and refill solution or
Flaps Not	No solution in bottle.	reposition bottle.
Moistening		reposition bottle.
Moistening

	Envelopes not stacked		Review the method of stacking mail in
	properly.		4 - Running Mail.

Flap size is not within	Use envelopes with flaps from 1 in. to
specifications	3-7/8 in. deep.

1 to 3-7/8 in.

Seal Only Mode	Out of E-Z Seal.	Refill E-Z Seal flap moistening
Won’t Work		bottle.

Solution	Solution was poured	Call Service 1.800.522.0020
Leaking	directly into tank.

Solution bottle cap not secured tightly.

Tighten solution bottle cap.

Leak in solution tubing.

Call Service 1.800.522.0020

10-2	SV60951 Rev. A

Image 137

Pitney Bowes DM1000 manual Problem Possible Cause Solution Flap Moistening

Contents

Page FCC Compliance Page Contents See Tabs Page Read This First This Guide Read This FirstPublications On the System Web Our Help Desk Other InformationWhat You Need to Know Usps Requirements Safety RequirementsSafety Requirements Telephone Safety Meet the DM1000 IntelliLink Control Center Introducing the Mailing System Features and BenefitsModem IntelliLink ControlCenter Energy Star Compliance Postal Security DevicePrinter USB PortStacker Advertisements and Inscriptions PermitsDM1000 Exterior Features DM1000 Operating Guide DM1000 Interior Roll Tape Thickness AdjustmentPrint Engine Ink CartridgeDM1000 IntelliLink Control Center DM1000 Operating Guide Alpha Keyboard Fold Out Cover Main Screen Equipment Specifications Optimum Performance Material Specifications Not Drawn to Scale Envelope Specifications for DM1000Page Mail In a Minute Mail In a Minute How to Run MailPreparing Your Mail Running MailPrinting a Postage Tape How to Print a Postage TapePage Running Mail Sample Screen Running MailOther Class Requirements International and Zip Zones Applying Postage Running MailFeeding Mail or Printing Tape? Determining the Correct ModeChart a Printing on Mail Chart C Mailpiece Modes with no Postage Application Chart B Postage Tape ModesAbout Running Mail Preparing Your MailSelect Seal and Print Feeding Mail Sealing MailStacking Mail About Printing Postage Tapes How to Use Key In Postage Mode Key PostageRunning Your Mail and Tapes While the machine processes the mail, the screenHow To Run Mail in the W-O-W Mode Mode Weigh-On-the WayUse the W-O-W mode when Use the Weigh First Piece mode if Mode Weigh First PieceHow to Use Weigh First Piece Tions Select Weigh First PieceUse the Differential Weighing mode if Mode Differential WeighingHow to Use Differential Weighing Print tapes automatically On or OffUse the Manual Weight Entry mode if Mode Manual Weight EntryHow To Enter Weight Manually Select Manual Weight EntryHow to Use the Attached Scale Mode Attached ScaleUse the Attached Scale mode if How To Run Mail in the Attached Scale-AutoTape Mode Mode Attached Scale AutoTapeUse the Attached Scale-AutoTape if Weighing Options Select Attached Scale-AutoTapeUse Permit mode if Mode Print PermitHow To Use the Print Permit Mode Select Print PermitMode Seal Only No Printing Mode Time Date StampSelecting/ Deselecting an Account to Print Postage How to Select An Account to Print PostageHow To Enter a ZIP Code or a Zone How To Select a CountryUsps ZIP/ Zone Codes Selecting a CountryMeter Stamp Options Piece ID Number How to Advance or Omit Printing the Date/DayMeter Stamp Options Advertisements How to Select or Deselect an AdvertisementAdvertisements Available Select Meter Stamp Options Select AdvertisementHow to Select the Meter Stamp Position How to Select or Deselect an InscriptionMeter Stamp Options Inscriptions Meter Stamp Options Print PositionConfirmation Service When To Use This Service Using Confirmation Services OverviewPostage Calculation DiscountsTracking Information on the Internet Using Confirmation Services Before Printing PostageAdding Services or Making Changes DM1000 Operating Guide Adding Confirmation Services After Printing Postage How To Edit or Delete Confirmation Service Records Editing, Deleting or Confirmation Services RecordsAdding Postage to a Piece of Mail How to Add PostageHow to Clear a Batch Count How To Change the DateChanging the Date on a Piece of Mail Clearing the Batch CountRunning Mail Mailing System Setup Mailing System Set Up Overview Mailing System Setup Adjusting Display Contrast and Volume Control Setting the Display LanguageSelect Adjust Display Contrast Select Change LanguageSelect Basic Settings Select AutoStart Setting the Date and Time of Day Selecting AutoStartSelect Time of Day Current Time Date will advance after Daylight SavingTo create a supervisor password Setting Up a Supervisor PasswordTo password protect an operation Select Supervisor Set UpChange Lock Code Setting Up a Lock CodeAttached Scale Motion Setting Setting Up the Scale and Selecting RatesScale/Rates AutoScaleLocation Code Differential Trip WeightAutoclear Scale/RatesScale/Rates Select BMC Intra ZIP BMC Intra ZIPScale/Rates Select ZIP/Zone prompt Discount Code Add ZIPs to ZoneConfirm Svc Barcode Prompt Scale/Rates Select Add ZIPs to ZonePhone Set Up Setting UpPostage By PhoneMachine Phone # Secondary PB #Dialing Type Modem SoundModem String DiagnosticsSetting the Low Funds Warning Value Configuring High/Low Funds WarningsSetting the High Value Warning Adding an Optional PrinterDisplay Sleep Configuring Low Ink Warning Configuring System TimeoutsTimeouts Select Basic Settings and then Timeouts Select System Sleep Normal Preset TimerSelect Basic Settings and then Timeouts Select Normal Preset TimerTurn Rollers off Immediately. Run until Stop key is pressed Feeding Timeout Timeouts Waiting for EnvTransaction Timeout Connect now Reschedule event Clear scheduled call Setting Up Scheduled Calls to Pitney BowesSelect Updates and Add-Ons How to Define Normal Preset Values Defining Custom PresetsPress the Custom Presets key Press the screen key for Store Current Setting to PresetDM1000 Operating Guide Select Take Meter Out of Service Feature Code Enabling Taking the Meter Out of ServiceHow to View, Rename, or Delete Presets Adding Postage If you need assistance with Postage By Phone Postage By Phone Your Postage MeterRequirements Meter Inspections Requirements Rekeying Managing Your Postage Funds Adding Funds to Your Meter. Follow this procedure to addChecking Your Postage By Phone Account Balance. Follow Adding Funds to Your Postage By Phone Account. Refer toYour ConnectingPostage Meter to anDM1000 Operating Guide Select Quick Refill, or Other Refill Amount Adding Funds to Your MeterClick on Postage By Phone Adding Funds To Your Postage By Phone AccountMail Address Moving Your Mailing Machine To a New ZIP Code Adding FundsBy Phone Account To View Scheduled Calls To Pitney Bowes View Scheduled Rate Update Calls To Pitney BowesAccounting Setup Accounting Setup Overview of Accounting Setup Procedures Select Create Account How To View Account DetailsHow To Create a New Account Creating Subaccounts How To Create a New Subaccount Or SubsubaccountSelect Edit Account How To Edit An AccountEditing Accounts Select Accounting Period Setting an Account Period Turning Accounting On or OffHow To Set An Account Period Example How To Delete An AccountSoftware Industrial DesignPrint Report Reset All Accounts How To Reset Or Clear All Of Your AccountsHow To Turn On Reset Individual Accounts Transferring Funds/ Pieces from One Account to Another How To Transfer Funds from One Account to AnotherHow to Set the Station ID Setting the Station IDHow To Transfer Pieces Accounting Setup Organizing Your Accounting Subsubaccount User Friendly TestingViewing and Printing Reports Hierarchal Reporting Structure EngineeringReports How to Print a Report How To View a ReportIntroduction Selecting a Report Printing a ReportSingle Account Report ReportsScreen Display Single Account ReportMulti-Account Summary Multi-Account SummaryScreen Display System Printer Version Screen Display Account Summary Multi-Account Summary External Printer VersionLast 5 Refills Last 5 Refills ReportConfirmation Services Report Confirmation Services Report System PrinterPrinted Report System Printer Printed Report Attached PrinterAccount List Permit Mail ReportAccount List Report Printed Report Funds Report Funds ReportSystem Setup Report Error Report Error ReportData Capture Report Job ReportJob Report Maintaining and Updating Maintaining and Updating How To Fill the Flap Moistener BottleFilling the Tape Moistening Bottle How To Fill the Tape Moistening BottleChanging the Moistener Brush Cleaning the Moistener BrushHow To Clean the Moistener Brush How To Replace the Tape Installing a Roll TapeHow to Clean the Flap Array Sensors Cleaning the Deck SensorsCleaning Flap Array Sensors Replacing the Ink Cartridge How To Replace the Ink CartridgeMaintaining the Printer Print Test Pattern How To Print a Test PatternHow to Clean the Printer Nozzle Cleaning Printer NozzlesChecking the Printhead How To Check the PrintheadChanging the Printhead How To Change the PrintheadMaintaining and Updating How To Replace the Wiper Assembly Replacing Wiper Blade AssemblyUpdating Your System Art Card Ad/Inscription Update Update Using Your ModemTo update using your modem Troubleshooting Problem Possible Cause Solution Flap Moistening Problem Possible Cause Solution Tape System Tape Does Not Tape ErrorRemove Easily MessagesGummed Tape Not Wet Problem Tape SystemPossible Cause Solution Gets Wet Adhesive TapeMail Feeding Problem Possible Cause Solution Mail Transport SystemIncorrectly into MailingMail Feeding Incorrectly into the Mailing System Mail Transport Jam 10-10 SV60951 Rev. a Problem Possible Cause Solution IntelliLink Control Center Blank Screen When RemovedNo Response From IntelliLinkFails with Postage RefillIntelliLink On or Off MailingPossible Cause Solution Weigh-On-the-Way W-O-W Errors Problem Possible Cause Solution Printing Problems Possible Cause Solution Printing To the Phone Set Up PBP Phone Section in 5 Mailing System Problem Possible Cause Solution Problem Adding PostageGetting Help Supplies and Options Seal Sealing Solution Maintenance KitsInk Cartridges Pressure Sensitive TapeAdvertisements Ordering Accessories InscriptionsMeter Stamp With Inscription Sample Meter Stamp With AdvertisementSample Permits Permits Usps SuppliesAppendix Glossary Glossary DM1000 Operating Guide See Postal Security Device DM1000 Operating Guide Usps Appendix B Operator Check List Chapter Running Mail Chapter Meet The DM1000Chapter Adding Postage Mailing System SetupAccounting Setup Chapter Reports Chapter TroubleshootingMaintaining and Updating Supplies and OptionsIndex Index Index Index Index Index Index Index Index Index