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Pitney Bowes DM1000 Tape Does Not, Remove Easily, Tape Error, Messages, Display, But, Not Wet

Models: DM1000

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10 Troubleshooting

	Problem	Possible Cause	Solution

	Tape System

	Tape Jams	Jam is at tape roller.	Remove tape from roller,
	(continued)	Jam is at tape roller.	clear materials from roller
	(continued)		clear materials from roller
			path and reinsert tape.

		Tape track is dirty or	Call service to clear tape track
		clogged.	at 1.800.522.0020
		Adhesive is on track.

	Tape Does Not	Tape striking dried glue on	Remove brush and clean
	Remove Easily	moistening brush.	under cold water.

Tape Error	Internal Problem	Turn power off and back on.
Messages		If problem persists, call for
Display, But		service at 1.800.522.0020.
Tape Is
Feeding And
Exiting.

Gummed Tape	Tape is inserted upside	Remove roll tape and
Not Wet	down.	install tape as shown
		in Installing Tape Roll,
		9 - Maintaining and
		Updating.

10-4	SV60951 Rev. A

Image 139

Pitney Bowes DM1000 Tape Does Not, Remove Easily, Tape Error, Messages, Display, But, Tape Is Feeding Exiting Gummed Tape

Contents

Page FCC Compliance Page Contents See Tabs Page Read This First This Guide Read This FirstPublications On the System Web Our Help Desk Other InformationWhat You Need to Know Usps Requirements Safety RequirementsSafety Requirements Telephone Safety Meet the DM1000 IntelliLink Control Center Introducing the Mailing System Features and BenefitsEnergy Star Compliance Postal Security Device IntelliLink ControlModem CenterStacker USB PortPrinter Advertisements and Inscriptions PermitsDM1000 Exterior Features DM1000 Operating Guide DM1000 Interior Ink Cartridge Thickness AdjustmentRoll Tape Print EngineDM1000 IntelliLink Control Center DM1000 Operating Guide Alpha Keyboard Fold Out Cover Main Screen Equipment Specifications Optimum Performance Material Specifications Not Drawn to Scale Envelope Specifications for DM1000Page Mail In a Minute Running Mail How to Run MailMail In a Minute Preparing Your MailPrinting a Postage Tape How to Print a Postage TapePage Running Mail Sample Screen Running MailOther Class Requirements International and Zip Zones Applying Postage Running MailChart a Printing on Mail Determining the Correct ModeFeeding Mail or Printing Tape? Chart C Mailpiece Modes with no Postage Application Chart B Postage Tape ModesAbout Running Mail Preparing Your MailStacking Mail Feeding Mail Sealing MailSelect Seal and Print About Printing Postage Tapes While the machine processes the mail, the screen Mode Key PostageHow to Use Key In Postage Running Your Mail and TapesUse the W-O-W mode when Mode Weigh-On-the WayHow To Run Mail in the W-O-W Mode Tions Select Weigh First Piece Mode Weigh First PieceUse the Weigh First Piece mode if How to Use Weigh First PiecePrint tapes automatically On or Off Mode Differential WeighingUse the Differential Weighing mode if How to Use Differential WeighingSelect Manual Weight Entry Mode Manual Weight EntryUse the Manual Weight Entry mode if How To Enter Weight ManuallyUse the Attached Scale mode if Mode Attached ScaleHow to Use the Attached Scale Weighing Options Select Attached Scale-AutoTape Mode Attached Scale AutoTapeHow To Run Mail in the Attached Scale-AutoTape Mode Use the Attached Scale-AutoTape ifSelect Print Permit Mode Print PermitUse Permit mode if How To Use the Print Permit ModeMode Seal Only No Printing Mode Time Date StampSelecting/ Deselecting an Account to Print Postage How to Select An Account to Print PostageSelecting a Country How To Select a CountryHow To Enter a ZIP Code or a Zone Usps ZIP/ Zone CodesMeter Stamp Options Piece ID Number How to Advance or Omit Printing the Date/DaySelect Meter Stamp Options Select Advertisement How to Select or Deselect an AdvertisementMeter Stamp Options Advertisements Advertisements AvailableMeter Stamp Options Print Position How to Select or Deselect an InscriptionHow to Select the Meter Stamp Position Meter Stamp Options InscriptionsDiscounts Using Confirmation Services OverviewConfirmation Service When To Use This Service Postage CalculationAdding Services or Making Changes Using Confirmation Services Before Printing PostageTracking Information on the Internet DM1000 Operating Guide Adding Confirmation Services After Printing Postage How To Edit or Delete Confirmation Service Records Editing, Deleting or Confirmation Services RecordsAdding Postage to a Piece of Mail How to Add PostageClearing the Batch Count How To Change the DateHow to Clear a Batch Count Changing the Date on a Piece of MailRunning Mail Mailing System Setup Mailing System Set Up Overview Mailing System Setup Select Change Language Setting the Display LanguageAdjusting Display Contrast and Volume Control Select Adjust Display ContrastCurrent Time Date will advance after Daylight Saving Setting the Date and Time of Day Selecting AutoStartSelect Basic Settings Select AutoStart Select Time of DaySelect Supervisor Set Up Setting Up a Supervisor PasswordTo create a supervisor password To password protect an operationChange Lock Code Setting Up a Lock CodeAutoScale Setting Up the Scale and Selecting RatesAttached Scale Motion Setting Scale/RatesScale/Rates Differential Trip WeightLocation Code AutoclearScale/Rates Select ZIP/Zone prompt BMC Intra ZIPScale/Rates Select BMC Intra ZIP Scale/Rates Select Add ZIPs to Zone Add ZIPs to ZoneDiscount Code Confirm Svc Barcode PromptPhone Setting UpPhone Set Up Postage ByModem Sound Secondary PB #Machine Phone # Dialing TypeModem String DiagnosticsAdding an Optional Printer Configuring High/Low Funds WarningsSetting the Low Funds Warning Value Setting the High Value WarningTimeouts Configuring Low Ink Warning Configuring System TimeoutsDisplay Sleep Select Normal Preset Timer Normal Preset TimerSelect Basic Settings and then Timeouts Select System Sleep Select Basic Settings and then TimeoutsTransaction Timeout Feeding Timeout Timeouts Waiting for EnvTurn Rollers off Immediately. Run until Stop key is pressed Select Updates and Add-Ons Setting Up Scheduled Calls to Pitney BowesConnect now Reschedule event Clear scheduled call Press the screen key for Store Current Setting to Preset Defining Custom PresetsHow to Define Normal Preset Values Press the Custom Presets keyDM1000 Operating Guide How to View, Rename, or Delete Presets Feature Code Enabling Taking the Meter Out of ServiceSelect Take Meter Out of Service Adding Postage Requirements Meter Inspections Postage By Phone Your Postage MeterIf you need assistance with Postage By Phone Adding Funds to Your Postage By Phone Account. Refer to Adding Funds to Your Meter. Follow this procedure to addRequirements Rekeying Managing Your Postage Funds Checking Your Postage By Phone Account Balance. FollowMeter to an ConnectingYour PostageDM1000 Operating Guide Select Quick Refill, or Other Refill Amount Adding Funds to Your MeterClick on Postage By Phone Adding Funds To Your Postage By Phone AccountMail Address By Phone Account Adding FundsMoving Your Mailing Machine To a New ZIP Code To View Scheduled Calls To Pitney Bowes View Scheduled Rate Update Calls To Pitney BowesAccounting Setup Accounting Setup Overview of Accounting Setup Procedures How To Create a New Account How To View Account DetailsSelect Create Account Creating Subaccounts How To Create a New Subaccount Or SubsubaccountEditing Accounts How To Edit An AccountSelect Edit Account How To Set An Account Period Setting an Account Period Turning Accounting On or OffSelect Accounting Period Industrial Design How To Delete An AccountExample SoftwareHow To Turn On Reset Individual Accounts How To Reset Or Clear All Of Your AccountsPrint Report Reset All Accounts Transferring Funds/ Pieces from One Account to Another How To Transfer Funds from One Account to AnotherHow To Transfer Pieces Setting the Station IDHow to Set the Station ID Accounting Setup Organizing Your Accounting Subsubaccount User Friendly TestingViewing and Printing Reports Hierarchal Reporting Structure EngineeringReports Selecting a Report Printing a Report How To View a ReportHow to Print a Report IntroductionSingle Account Report ReportsSingle Account Report Screen DisplayScreen Display System Printer Version Multi-Account SummaryMulti-Account Summary Screen Display Account Summary Multi-Account Summary External Printer VersionLast 5 Refills Last 5 Refills ReportPrinted Report Attached Printer Confirmation Services Report System PrinterConfirmation Services Report Printed Report System PrinterAccount List Report Printed Report Permit Mail ReportAccount List Funds Report Funds ReportSystem Setup Report Error Report Error ReportJob Report Job ReportData Capture Report Maintaining and Updating Maintaining and Updating How To Fill the Flap Moistener BottleFilling the Tape Moistening Bottle How To Fill the Tape Moistening BottleHow To Clean the Moistener Brush Cleaning the Moistener BrushChanging the Moistener Brush How To Replace the Tape Installing a Roll TapeCleaning Flap Array Sensors Cleaning the Deck SensorsHow to Clean the Flap Array Sensors Replacing the Ink Cartridge How To Replace the Ink CartridgeMaintaining the Printer Print Test Pattern How To Print a Test PatternHow to Clean the Printer Nozzle Cleaning Printer NozzlesChecking the Printhead How To Check the PrintheadChanging the Printhead How To Change the PrintheadMaintaining and Updating How To Replace the Wiper Assembly Replacing Wiper Blade AssemblyTo update using your modem Art Card Ad/Inscription Update Update Using Your ModemUpdating Your System Troubleshooting Problem Possible Cause Solution Flap Moistening Problem Possible Cause Solution Tape System Messages Tape ErrorTape Does Not Remove EasilyPossible Cause Solution Problem Tape SystemGummed Tape Not Wet Gets Wet Adhesive TapeMailing Problem Possible Cause Solution Mail Transport SystemMail Feeding Incorrectly intoMail Feeding Incorrectly into the Mailing System Mail Transport Jam 10-10 SV60951 Rev. a Problem Possible Cause Solution IntelliLink Control Center From IntelliLink When RemovedBlank Screen No ResponseOn or Off Mailing Postage RefillFails with IntelliLinkPossible Cause Solution Weigh-On-the-Way W-O-W Errors Problem Possible Cause Solution Printing Problems Possible Cause Solution Printing To the Phone Set Up PBP Phone Section in 5 Mailing System Problem Possible Cause Solution Problem Adding PostageGetting Help Supplies and Options Pressure Sensitive Tape Maintenance KitsSeal Sealing Solution Ink CartridgesSample Meter Stamp With Advertisement Ordering Accessories InscriptionsAdvertisements Meter Stamp With InscriptionSample Permits Permits Usps SuppliesAppendix Glossary Glossary DM1000 Operating Guide See Postal Security Device DM1000 Operating Guide Usps Appendix B Operator Check List Chapter Running Mail Chapter Meet The DM1000Accounting Setup Mailing System SetupChapter Adding Postage Supplies and Options Chapter TroubleshootingChapter Reports Maintaining and UpdatingIndex Index Index Index Index Index Index Index Index Index