Pitney Bowes DM1000 Blank Screen, No Response, From IntelliLink, Control Center, When Removed

10 Troubleshooting

Problem	Possible Cause		Solution
IntelliLink Control Center (continued)
Blank Screen	IntelliLink Control Center	Remove the IntelliLink
	is not locked into place	Control Center and
	properly.	reposition it.
	Release	1.	Slide release lever
			forward to release
	Lever		IntelliLink Control
			Center.
		2.	Slide IntelliLink
			Control Center
			back into place until
			you hear it click.
No Response	No power is going to	Make sure A/C Adapter (PN
From IntelliLink
	IntelliLink Control	1C85000) is plugged into
Control Center
	Center.	back of IntelliLink Control
When Removed
		Center.
From Mailing
System
	Wrong Postage By	To enter correct telephone
Modem Refill Fails		number: Press Setup key.
	Phone telephone
With IntelliLink	number entered in set	Select Phone Setup. Select
Control Center On	up.	Refill Phone Number. Enter
		correct number: 1.800.590.4857
Or Off The Mailing
System.
	Refill amount exceeds	Obtain a balance of your
	the funds in the	account by pressing the
	account.	Funds key. Then select “Get
		Postage By Phone Balance.”
	Bad combination/setting	Verify numbers and re-enter. If
	number	reset still fails after three
		attempts, call Postage By
		Phone and speak to operator
		for verification at
		1.800.243.7800.
Display Hard to	Adjust the display contrast.	Adjust the display contrast;
Read		refer to the Set Display
		Contrast and Speaker Volume
		in 5 - Mailing System SetUp.

10-12 SV60951 Rev. A