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Pitney Bowes DM1000 manual Problem Possible Cause Solution Printing Problems

Models: DM1000

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DM1000 Operating Guide

Problem		Possible Cause		Solution
Printing Problems

Meter Imprint	Envelope or tape is contacting		•	Reinstall the printhead.
Smudges After	the printhead.			Be sure it is properly
Changing				seated in position.			10
Printhead.			•	Check mail path for
				foreign objects or dust
				and remove.


Low Ink	• The ink nozzle may		•	Clean print nozzle several
Warning Does		be clogged.		times.
Not Display, But	•	Ink supply system	•	Print test pattern
System Does		drained back to in	•	If print quality does not
Not Print		cartridge.	•	If print quality does not
Not Print		cartridge.		improve call for service:
	•	Defective printhead		1.800.522.0020.

Meter Stamp Is	Envelopes are skewing.		1.	Check for objects in mail
Crooked				path.
			2.	Adjust feeder knob.

Meter Stamp	• The printer nozzles requires	•	Clean printer nozzles
Quality is Poor	maintenance		several times.
	• The printhead needs to be		See procedure in 9 -
	• The printhead needs to be		Maintaining and Updating
	replaced.		Maintaining and Updating
	replaced.
		•	Replace the printhead.
			See procedure in 9 -
			Maintaining and Updating

SV60951 Rev. A

10-15

Image 150

Pitney Bowes DM1000 manual Problem Possible Cause Solution Printing Problems

Contents

Page FCC Compliance Page Contents See Tabs Page Read This First Read This First This GuideOther Information Publications On the System Web Our Help DeskUsps Requirements Safety Requirements What You Need to KnowSafety Requirements Telephone Safety Meet the DM1000 Introducing the Mailing System Features and Benefits IntelliLink Control CenterCenter IntelliLink ControlModem Energy Star Compliance Postal Security DeviceUSB Port StackerPrinter Permits Advertisements and InscriptionsDM1000 Exterior Features DM1000 Operating Guide DM1000 Interior Print Engine Thickness AdjustmentRoll Tape Ink CartridgeDM1000 IntelliLink Control Center DM1000 Operating Guide Alpha Keyboard Fold Out Cover Main Screen Equipment Specifications Optimum Performance Material Specifications Envelope Specifications for DM1000 Not Drawn to ScalePage Mail In a Minute Preparing Your Mail How to Run MailMail In a Minute Running MailHow to Print a Postage Tape Printing a Postage TapePage Running Mail Running Mail Sample ScreenApplying Postage Running Mail Other Class Requirements International and Zip ZonesDetermining the Correct Mode Chart a Printing on MailFeeding Mail or Printing Tape? Chart B Postage Tape Modes Chart C Mailpiece Modes with no Postage ApplicationPreparing Your Mail About Running MailFeeding Mail Sealing Mail Stacking MailSelect Seal and Print About Printing Postage Tapes Running Your Mail and Tapes Mode Key PostageHow to Use Key In Postage While the machine processes the mail, the screenMode Weigh-On-the Way Use the W-O-W mode whenHow To Run Mail in the W-O-W Mode How to Use Weigh First Piece Mode Weigh First PieceUse the Weigh First Piece mode if Tions Select Weigh First PieceHow to Use Differential Weighing Mode Differential WeighingUse the Differential Weighing mode if Print tapes automatically On or OffHow To Enter Weight Manually Mode Manual Weight EntryUse the Manual Weight Entry mode if Select Manual Weight EntryMode Attached Scale Use the Attached Scale mode ifHow to Use the Attached Scale Use the Attached Scale-AutoTape if Mode Attached Scale AutoTapeHow To Run Mail in the Attached Scale-AutoTape Mode Weighing Options Select Attached Scale-AutoTapeHow To Use the Print Permit Mode Mode Print PermitUse Permit mode if Select Print PermitMode Time Date Stamp Mode Seal Only No PrintingHow to Select An Account to Print Postage Selecting/ Deselecting an Account to Print PostageUsps ZIP/ Zone Codes How To Select a CountryHow To Enter a ZIP Code or a Zone Selecting a CountryHow to Advance or Omit Printing the Date/Day Meter Stamp Options Piece ID NumberAdvertisements Available How to Select or Deselect an AdvertisementMeter Stamp Options Advertisements Select Meter Stamp Options Select AdvertisementMeter Stamp Options Inscriptions How to Select or Deselect an InscriptionHow to Select the Meter Stamp Position Meter Stamp Options Print PositionPostage Calculation Using Confirmation Services OverviewConfirmation Service When To Use This Service DiscountsUsing Confirmation Services Before Printing Postage Adding Services or Making ChangesTracking Information on the Internet DM1000 Operating Guide Adding Confirmation Services After Printing Postage Editing, Deleting or Confirmation Services Records How To Edit or Delete Confirmation Service RecordsHow to Add Postage Adding Postage to a Piece of MailChanging the Date on a Piece of Mail How To Change the DateHow to Clear a Batch Count Clearing the Batch CountRunning Mail Mailing System Setup Mailing System Set Up Overview Mailing System Setup Select Adjust Display Contrast Setting the Display LanguageAdjusting Display Contrast and Volume Control Select Change LanguageSelect Time of Day Setting the Date and Time of Day Selecting AutoStartSelect Basic Settings Select AutoStart Current Time Date will advance after Daylight SavingTo password protect an operation Setting Up a Supervisor PasswordTo create a supervisor password Select Supervisor Set UpSetting Up a Lock Code Change Lock CodeScale/Rates Setting Up the Scale and Selecting RatesAttached Scale Motion Setting AutoScaleAutoclear Differential Trip WeightLocation Code Scale/RatesBMC Intra ZIP Scale/Rates Select ZIP/Zone promptScale/Rates Select BMC Intra ZIP Confirm Svc Barcode Prompt Add ZIPs to ZoneDiscount Code Scale/Rates Select Add ZIPs to ZonePostage By Setting UpPhone Set Up PhoneDialing Type Secondary PB #Machine Phone # Modem SoundDiagnostics Modem StringSetting the High Value Warning Configuring High/Low Funds WarningsSetting the Low Funds Warning Value Adding an Optional PrinterConfiguring Low Ink Warning Configuring System Timeouts TimeoutsDisplay Sleep Select Basic Settings and then Timeouts Normal Preset TimerSelect Basic Settings and then Timeouts Select System Sleep Select Normal Preset TimerFeeding Timeout Timeouts Waiting for Env Transaction TimeoutTurn Rollers off Immediately. Run until Stop key is pressed Setting Up Scheduled Calls to Pitney Bowes Select Updates and Add-OnsConnect now Reschedule event Clear scheduled call Press the Custom Presets key Defining Custom PresetsHow to Define Normal Preset Values Press the screen key for Store Current Setting to PresetDM1000 Operating Guide Feature Code Enabling Taking the Meter Out of Service How to View, Rename, or Delete PresetsSelect Take Meter Out of Service Adding Postage Postage By Phone Your Postage Meter Requirements Meter InspectionsIf you need assistance with Postage By Phone Checking Your Postage By Phone Account Balance. Follow Adding Funds to Your Meter. Follow this procedure to addRequirements Rekeying Managing Your Postage Funds Adding Funds to Your Postage By Phone Account. Refer toPostage ConnectingYour Meter to anDM1000 Operating Guide Adding Funds to Your Meter Select Quick Refill, or Other Refill AmountAdding Funds To Your Postage By Phone Account Click on Postage By PhoneMail Address Adding Funds By Phone AccountMoving Your Mailing Machine To a New ZIP Code View Scheduled Rate Update Calls To Pitney Bowes To View Scheduled Calls To Pitney BowesAccounting Setup Accounting Setup Overview of Accounting Setup Procedures How To View Account Details How To Create a New AccountSelect Create Account How To Create a New Subaccount Or Subsubaccount Creating SubaccountsHow To Edit An Account Editing AccountsSelect Edit Account Setting an Account Period Turning Accounting On or Off How To Set An Account PeriodSelect Accounting Period Software How To Delete An AccountExample Industrial DesignHow To Reset Or Clear All Of Your Accounts How To Turn On Reset Individual AccountsPrint Report Reset All Accounts How To Transfer Funds from One Account to Another Transferring Funds/ Pieces from One Account to AnotherSetting the Station ID How To Transfer PiecesHow to Set the Station ID Accounting Setup Subsubaccount User Friendly Testing Organizing Your AccountingEngineering Viewing and Printing Reports Hierarchal Reporting StructureReports Introduction How To View a ReportHow to Print a Report Selecting a Report Printing a ReportScreen Display ReportsSingle Account Report Single Account ReportMulti-Account Summary Screen Display System Printer VersionMulti-Account Summary Multi-Account Summary External Printer Version Screen Display Account SummaryLast 5 Refills Report Last 5 RefillsPrinted Report System Printer Confirmation Services Report System PrinterConfirmation Services Report Printed Report Attached PrinterPermit Mail Report Account List Report Printed ReportAccount List Funds Report Funds ReportSystem Setup Report Error Report Error ReportJob Report Job ReportData Capture Report Maintaining and Updating How To Fill the Flap Moistener Bottle Maintaining and UpdatingHow To Fill the Tape Moistening Bottle Filling the Tape Moistening BottleCleaning the Moistener Brush How To Clean the Moistener BrushChanging the Moistener Brush Installing a Roll Tape How To Replace the TapeCleaning the Deck Sensors Cleaning Flap Array SensorsHow to Clean the Flap Array Sensors How To Replace the Ink Cartridge Replacing the Ink CartridgeHow To Print a Test Pattern Maintaining the Printer Print Test PatternCleaning Printer Nozzles How to Clean the Printer NozzleHow To Check the Printhead Checking the PrintheadHow To Change the Printhead Changing the PrintheadMaintaining and Updating Replacing Wiper Blade Assembly How To Replace the Wiper AssemblyArt Card Ad/Inscription Update Update Using Your Modem To update using your modemUpdating Your System Troubleshooting Problem Possible Cause Solution Flap Moistening Problem Possible Cause Solution Tape System Remove Easily Tape ErrorTape Does Not MessagesProblem Tape System Possible Cause SolutionGummed Tape Not Wet Adhesive Tape Gets WetIncorrectly into Problem Possible Cause Solution Mail Transport SystemMail Feeding MailingMail Feeding Incorrectly into the Mailing System Mail Transport Jam 10-10 SV60951 Rev. a Problem Possible Cause Solution IntelliLink Control Center No Response When RemovedBlank Screen From IntelliLinkIntelliLink Postage RefillFails with On or Off MailingPossible Cause Solution Weigh-On-the-Way W-O-W Errors Problem Possible Cause Solution Printing Problems Possible Cause Solution Printing Problem Possible Cause Solution Problem Adding Postage To the Phone Set Up PBP Phone Section in 5 Mailing SystemGetting Help Supplies and Options Ink Cartridges Maintenance KitsSeal Sealing Solution Pressure Sensitive TapeMeter Stamp With Inscription Ordering Accessories InscriptionsAdvertisements Sample Meter Stamp With AdvertisementPermits Usps Supplies Sample PermitsAppendix Glossary Glossary DM1000 Operating Guide See Postal Security Device DM1000 Operating Guide Usps Appendix B Operator Check List Chapter Meet The DM1000 Chapter Running MailMailing System Setup Accounting SetupChapter Adding Postage Maintaining and Updating Chapter TroubleshootingChapter Reports Supplies and OptionsIndex Index Index Index Index Index Index Index Index Index