Pitney Bowes DM1000 manual Possible Cause Solution Printing

10 Troubleshooting

Warning		Possible Cause	Solution
Printing
Remove Piece	Transport sensor may be		Lift the cover and remove
of Mail	blocked.		piece of mail from the mail
			path.
Misfeed	• Piece of mail may have fed		• Adjust the setting of the
		incorrectly into system.	thickness adjustment
	•	Thickness adjustment	knob.
		knob at incorrect setting.	• Check all mail in the
			stacker to make sure
			postage has printed. If
			meter stamp is missing,
			run a piece of mail
			through again.
Skew	• Piece of mail may have		• Check all mail in stacker
Occurred		been slanted or tilted.	to make sure postage has
		Meter imprint appears	printed.
		skewed.	• Adjust Light mail/postcard
	•	Thickness adjustment	selection knob.
		knob is at the wrong
		setting.
	•	Light mail/postcard
		selection knob incorrectly
		set.
Short Piece of	Piece of mail is smaller than		• Lift feeder cover and
Mail	3.5 in x 5 in.		remove piece of mail
			from the mail path.
Thick Piece of	Piece of mail is thicker than 0.75 in.		Remove piece of mail.
Mail

10-16 SV60951 Rev. A