Manuals / Pitney Bowes / Computer Equipment / Postal Equipment

Pitney Bowes DM1000 manual Mail Feeding Incorrectly into the Mailing System

Models: DM1000

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10 Troubleshooting

Problem

Possible Cause

Solution

Mail Transport System

Mail Feeding Incorrectly into the Mailing System (continued)

Thickness adjustment knob is set too wide.

•Turn thickness adjustment knob to a notch suitable to the envelope thickness.

The diagrams of pieces of mail on the knob indicate the proper setting different types of pieces of mail. Setting 1 is best for thin mail or thick mail.

Setting 3 is best for most business envelopes.

If mail is not processing correctly in Settings 1 or 3, adjust the thickness knob to the next

settings - 2 or 4.

To pick a setting, turn the knob to the arrow located on the feed cover.

Thickness

Adjustment

Knob

Light mail/postcard selection knob is not at the proper setting.

•Turn the knob to the left for postcards and light mail.

Turn to the right for all other mail.

10-8	SV60951 Rev. A

Image 143

Pitney Bowes DM1000 manual Mail Feeding Incorrectly into the Mailing System

Contents

Page FCC Compliance Page Contents See Tabs Page Read This First This Guide Read This FirstPublications On the System Web Our Help Desk Other InformationWhat You Need to Know Usps Requirements Safety RequirementsSafety Requirements Telephone Safety Meet the DM1000 IntelliLink Control Center Introducing the Mailing System Features and BenefitsEnergy Star Compliance Postal Security Device IntelliLink ControlModem CenterPrinter USB PortStacker Advertisements and Inscriptions PermitsDM1000 Exterior Features DM1000 Operating Guide DM1000 Interior Ink Cartridge Thickness AdjustmentRoll Tape Print EngineDM1000 IntelliLink Control Center DM1000 Operating Guide Alpha Keyboard Fold Out Cover Main Screen Equipment Specifications Optimum Performance Material Specifications Not Drawn to Scale Envelope Specifications for DM1000Page Mail In a Minute Running Mail How to Run MailMail In a Minute Preparing Your MailPrinting a Postage Tape How to Print a Postage TapePage Running Mail Sample Screen Running MailOther Class Requirements International and Zip Zones Applying Postage Running MailFeeding Mail or Printing Tape? Determining the Correct ModeChart a Printing on Mail Chart C Mailpiece Modes with no Postage Application Chart B Postage Tape ModesAbout Running Mail Preparing Your MailSelect Seal and Print Feeding Mail Sealing MailStacking Mail About Printing Postage Tapes While the machine processes the mail, the screen Mode Key PostageHow to Use Key In Postage Running Your Mail and TapesHow To Run Mail in the W-O-W Mode Mode Weigh-On-the WayUse the W-O-W mode when Tions Select Weigh First Piece Mode Weigh First PieceUse the Weigh First Piece mode if How to Use Weigh First PiecePrint tapes automatically On or Off Mode Differential WeighingUse the Differential Weighing mode if How to Use Differential WeighingSelect Manual Weight Entry Mode Manual Weight EntryUse the Manual Weight Entry mode if How To Enter Weight ManuallyHow to Use the Attached Scale Mode Attached ScaleUse the Attached Scale mode if Weighing Options Select Attached Scale-AutoTape Mode Attached Scale AutoTapeHow To Run Mail in the Attached Scale-AutoTape Mode Use the Attached Scale-AutoTape ifSelect Print Permit Mode Print PermitUse Permit mode if How To Use the Print Permit ModeMode Seal Only No Printing Mode Time Date StampSelecting/ Deselecting an Account to Print Postage How to Select An Account to Print PostageSelecting a Country How To Select a CountryHow To Enter a ZIP Code or a Zone Usps ZIP/ Zone CodesMeter Stamp Options Piece ID Number How to Advance or Omit Printing the Date/DaySelect Meter Stamp Options Select Advertisement How to Select or Deselect an AdvertisementMeter Stamp Options Advertisements Advertisements AvailableMeter Stamp Options Print Position How to Select or Deselect an InscriptionHow to Select the Meter Stamp Position Meter Stamp Options InscriptionsDiscounts Using Confirmation Services OverviewConfirmation Service When To Use This Service Postage CalculationTracking Information on the Internet Using Confirmation Services Before Printing PostageAdding Services or Making Changes DM1000 Operating Guide Adding Confirmation Services After Printing Postage How To Edit or Delete Confirmation Service Records Editing, Deleting or Confirmation Services RecordsAdding Postage to a Piece of Mail How to Add PostageClearing the Batch Count How To Change the DateHow to Clear a Batch Count Changing the Date on a Piece of MailRunning Mail Mailing System Setup Mailing System Set Up Overview Mailing System Setup Select Change Language Setting the Display LanguageAdjusting Display Contrast and Volume Control Select Adjust Display ContrastCurrent Time Date will advance after Daylight Saving Setting the Date and Time of Day Selecting AutoStartSelect Basic Settings Select AutoStart Select Time of DaySelect Supervisor Set Up Setting Up a Supervisor PasswordTo create a supervisor password To password protect an operationChange Lock Code Setting Up a Lock CodeAutoScale Setting Up the Scale and Selecting RatesAttached Scale Motion Setting Scale/RatesScale/Rates Differential Trip WeightLocation Code AutoclearScale/Rates Select BMC Intra ZIP BMC Intra ZIPScale/Rates Select ZIP/Zone prompt Scale/Rates Select Add ZIPs to Zone Add ZIPs to ZoneDiscount Code Confirm Svc Barcode PromptPhone Setting UpPhone Set Up Postage ByModem Sound Secondary PB #Machine Phone # Dialing TypeModem String DiagnosticsAdding an Optional Printer Configuring High/Low Funds WarningsSetting the Low Funds Warning Value Setting the High Value WarningDisplay Sleep Configuring Low Ink Warning Configuring System TimeoutsTimeouts Select Normal Preset Timer Normal Preset TimerSelect Basic Settings and then Timeouts Select System Sleep Select Basic Settings and then TimeoutsTurn Rollers off Immediately. Run until Stop key is pressed Feeding Timeout Timeouts Waiting for EnvTransaction Timeout Connect now Reschedule event Clear scheduled call Setting Up Scheduled Calls to Pitney BowesSelect Updates and Add-Ons Press the screen key for Store Current Setting to Preset Defining Custom PresetsHow to Define Normal Preset Values Press the Custom Presets keyDM1000 Operating Guide Select Take Meter Out of Service Feature Code Enabling Taking the Meter Out of ServiceHow to View, Rename, or Delete Presets Adding Postage If you need assistance with Postage By Phone Postage By Phone Your Postage MeterRequirements Meter Inspections Adding Funds to Your Postage By Phone Account. Refer to Adding Funds to Your Meter. Follow this procedure to addRequirements Rekeying Managing Your Postage Funds Checking Your Postage By Phone Account Balance. FollowMeter to an ConnectingYour PostageDM1000 Operating Guide Select Quick Refill, or Other Refill Amount Adding Funds to Your MeterClick on Postage By Phone Adding Funds To Your Postage By Phone AccountMail Address Moving Your Mailing Machine To a New ZIP Code Adding FundsBy Phone Account To View Scheduled Calls To Pitney Bowes View Scheduled Rate Update Calls To Pitney BowesAccounting Setup Accounting Setup Overview of Accounting Setup Procedures Select Create Account How To View Account DetailsHow To Create a New Account Creating Subaccounts How To Create a New Subaccount Or SubsubaccountSelect Edit Account How To Edit An AccountEditing Accounts Select Accounting Period Setting an Account Period Turning Accounting On or OffHow To Set An Account Period Industrial Design How To Delete An AccountExample SoftwarePrint Report Reset All Accounts How To Reset Or Clear All Of Your AccountsHow To Turn On Reset Individual Accounts Transferring Funds/ Pieces from One Account to Another How To Transfer Funds from One Account to AnotherHow to Set the Station ID Setting the Station IDHow To Transfer Pieces Accounting Setup Organizing Your Accounting Subsubaccount User Friendly TestingViewing and Printing Reports Hierarchal Reporting Structure EngineeringReports Selecting a Report Printing a Report How To View a ReportHow to Print a Report IntroductionSingle Account Report ReportsSingle Account Report Screen DisplayMulti-Account Summary Multi-Account SummaryScreen Display System Printer Version Screen Display Account Summary Multi-Account Summary External Printer VersionLast 5 Refills Last 5 Refills ReportPrinted Report Attached Printer Confirmation Services Report System PrinterConfirmation Services Report Printed Report System PrinterAccount List Permit Mail ReportAccount List Report Printed Report Funds Report Funds ReportSystem Setup Report Error Report Error ReportData Capture Report Job ReportJob Report Maintaining and Updating Maintaining and Updating How To Fill the Flap Moistener BottleFilling the Tape Moistening Bottle How To Fill the Tape Moistening BottleChanging the Moistener Brush Cleaning the Moistener BrushHow To Clean the Moistener Brush How To Replace the Tape Installing a Roll TapeHow to Clean the Flap Array Sensors Cleaning the Deck SensorsCleaning Flap Array Sensors Replacing the Ink Cartridge How To Replace the Ink CartridgeMaintaining the Printer Print Test Pattern How To Print a Test PatternHow to Clean the Printer Nozzle Cleaning Printer NozzlesChecking the Printhead How To Check the PrintheadChanging the Printhead How To Change the PrintheadMaintaining and Updating How To Replace the Wiper Assembly Replacing Wiper Blade AssemblyUpdating Your System Art Card Ad/Inscription Update Update Using Your ModemTo update using your modem Troubleshooting Problem Possible Cause Solution Flap Moistening Problem Possible Cause Solution Tape System Messages Tape ErrorTape Does Not Remove EasilyGummed Tape Not Wet Problem Tape SystemPossible Cause Solution Gets Wet Adhesive TapeMailing Problem Possible Cause Solution Mail Transport SystemMail Feeding Incorrectly intoMail Feeding Incorrectly into the Mailing System Mail Transport Jam 10-10 SV60951 Rev. a Problem Possible Cause Solution IntelliLink Control Center From IntelliLink When RemovedBlank Screen No ResponseOn or Off Mailing Postage RefillFails with IntelliLinkPossible Cause Solution Weigh-On-the-Way W-O-W Errors Problem Possible Cause Solution Printing Problems Possible Cause Solution Printing To the Phone Set Up PBP Phone Section in 5 Mailing System Problem Possible Cause Solution Problem Adding PostageGetting Help Supplies and Options Pressure Sensitive Tape Maintenance KitsSeal Sealing Solution Ink CartridgesSample Meter Stamp With Advertisement Ordering Accessories InscriptionsAdvertisements Meter Stamp With InscriptionSample Permits Permits Usps SuppliesAppendix Glossary Glossary DM1000 Operating Guide See Postal Security Device DM1000 Operating Guide Usps Appendix B Operator Check List Chapter Running Mail Chapter Meet The DM1000Chapter Adding Postage Mailing System SetupAccounting Setup Supplies and Options Chapter TroubleshootingChapter Reports Maintaining and UpdatingIndex Index Index Index Index Index Index Index Index Index