Solving hard drive problems

Hard drive error occurs.

Cause

Solution

 

 

Hard disk has bad sectors or has failed.

1. In Windows 7, click Start, click Computer, and right-

 

click on a drive. Select Properties, and then select the

 

Tools tab. Under Error-checking click Check Now.

 

In Windows 8, on the Start screen type e, and then

 

select File Explorer from the list of applications. In the

 

left column, expand Computer, right-click on a drive,

 

select Properties, and then select the Tools tab. Under

 

Error checking click Check.

 

2. Use a utility to locate and block usage of bad sectors. If

 

necessary, reformat the hard disk.

 

 

Disk transaction problem.

 

 

 

Cause

Solution

 

 

Either the directory structure is bad or there is a problem with

In Windows 7, click Start, expand Computer, and right-

a file.

click on a drive. Select Properties, and then select the

 

Tools tab. Under Error-checking click Check Now.

 

In Windows 8, on the Start screen type e, and then click File

 

Explorer from the list of applications. In the left column,

 

expand Computer, right-click on a drive, select Properties,

 

and then select the Tools tab. Under Error checking click

 

Check.

 

 

Drive not found (identified).

 

 

 

Cause

Solution

 

 

Cable could be loose.

Check cable connections.

 

 

The system may not have automatically recognized a newly

See reconfiguration directions in the Solving Hardware

installed device.

Installation Problems on page 220 section. If the system still

 

does not recognize the new device, check to see if the device

 

is listed within Computer Setup. If it is listed, the probable

 

cause is a driver problem. If it is not listed, the probable cause

 

is a hardware problem.

 

If this is a newly installed drive, run the Computer Setup utility

 

and try adding a POST delay under Advanced > Power-

 

On Options.

 

 

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Chapter 9 Troubleshooting without diagnostics