Mouse does not respond to movement or is too slow.

Cause

Solution

 

 

Mouse connector is not properly plugged into the back of the

Shut down the computer using the keyboard.

computer.

Windows 7:

 

 

1.

Press the Ctrl and Esc keys at the same time (or press the

 

 

Windows logo key) to display the Start menu.

 

2.

Use the arrow keys to select Shut Down and then press

 

 

Enter.

 

3.

After the shutdown is complete, plug the mouse

 

 

connector into the back of the computer (or the

 

 

keyboard) and restart.

 

Windows 8:

 

1.

Press the Windows logo + l to open the Settings charm.

 

2.

Use the arrow keys to select Power, and then press

 

 

Enter.

 

3.

Use the arrow keys to select Shut Down, and then

 

 

press Enter.

 

4.

After the shutdown is complete, plug the mouse

 

 

connector into the back of the computer (or the

 

 

keyboard) and restart.

 

 

Program in use has stopped responding to commands.

Shut down the computer using the keyboard then restart the

 

computer.

 

 

Mouse may need cleaning.

Remove the roller ball cover on the mouse and clean the

 

internal components.

 

 

Mouse may need repair.

See the Worldwide Limited Warranty for terms and

 

conditions.

 

 

Computer is in Sleep state.

Press the power button to resume from Sleep state.

 

CAUTION: When attempting to resume from Sleep state,

 

do not hold down the power button for more than four

 

seconds. Otherwise, the computer will shut down and you will

 

lose any unsaved data.

 

 

 

Mouse will only move vertically, horizontally, or movement is jerky.

Cause

Solution

Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty.

Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores.

Solving keyboard and mouse problems

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