Table
Unable to connect to the Internet.
Cause | Solution | |
|
| |
Cable/DSL service is not available or has been interrupted | Try connecting to the Internet at a later time or contact your | |
due to bad weather. | ISP. (If the cable/DSL service is connected, the “cable” LED | |
| light on the front of the cable/DSL modem will be on.) | |
|
| |
The CAT5 UTP cable is disconnected. | Connect the CAT5 UTP cable between the cable modem | |
| and the computers’s | |
| good, the “PC” LED light on the front of the cable/DSL | |
| modem will be on.) | |
|
| |
IP address is not configured properly. | Contact your ISP for the correct IP address. | |
|
| |
Cookies are corrupted. (A “cookie” is a small piece of | Windows 7 | |
information that a Web server can store temporarily with the | 1. | Select Start > Control Panel. |
Web browser. This is useful for having the browser | ||
remember some specific information that the Web server can | 2. | Click Network and Internet. |
later retrieve.) | ||
| 3. | Click Internet Options. |
| 4. | In the Browsing history section on the General tab, |
|
| click the Delete button. |
| 5. | Select the Cookies check box and click the Delete |
|
| button. |
| Windows Vista | |
| 1. | Select Start > Control Panel. |
| 2. | Click Network and Internet. |
| 3. | Click Internet Options. |
| 4. | In the Browsing history section on the General tab, |
|
| click the Delete button. |
| 5. | Click the Delete cookies button. |
| Windows XP | |
| 1. | Select Start > Control Panel. |
| 2. | |
| 3. | On the General tab, click the Delete Cookies button. |
|
|
|
Cannot automatically launch Internet programs. |
|
|
|
| |
Cause | Solution | |
|
| |
You must log on to your ISP before some programs will start. | Log on to your ISP and launch the desired program. | |
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298 Appendix D Troubleshooting Without Diagnostics