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HP ProCurve 8212zl Troubleshooting, Basic Troubleshooting Tips, Faulty or loose cables

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Troubleshooting

This chapter describes how to troubleshoot your Series 8200zl Switch. Note that this document describes troubleshooting mostly from a hardware perspective. You can perform more in-depth troubleshooting using the software tools available with the switch, including the full-featured console interface, the built-in web browser interface, and ProCurve Manager, the SNMP-based network management tool. For more information, see the chapter “Troubleshooting” in the Management and Configuration Guide, which is on the ProCurve Web site at www.procurve.com/manuals. To display the list of downloadable manuals, click on the following links:

ProCurve Switch 8200zl Series.

(You may want to bookmark this Web page for easy access in the future.)

This chapter describes the following:

■basic troubleshooting tips (page 5-1)

■diagnosing with the LEDs (page 5-4)

■Proactive Networking tools (page 5-9)

■hardware diagnostic tests (page 5-10)

■restoring the factory default configuration (page 5-13)

■downloading new code (page 5-14)

■HP Customer Support Services (page 5-14)

Basic Troubleshooting Tips

Most problems are caused by the following situations. Check for these items first when starting your troubleshooting:

■Faulty or loose cables. Look for loose or obviously faulty connections. If they appear to be OK, make sure the connections are snug. If that does not correct the problem, try a different cable.

■Non-standard cables. Non-standard and miswired cables may cause network collisions and other network problems, and can seriously impair network performance. Use a new correctly-wired cable or compare your

Troubleshooting

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Contents

ProCurve Series 8212zl Switch Page ProCurve Series 8200zl Switch Safety 1Introducing the ProCurve Series 8200zl Switch 2 Installing the Series 8200zl Switch 3 Getting Started With Switch Configuration 4 Replacing Components 5 Troubleshooting A Specifications B Switch Ports and Network Cables C Safety and Regulatory Statements D Recycle Statements Index Page Introducing the ProCurve Series 8200zl Switch Introducing the ProCurve Series 8200zl Switch Figure 1-1.ProCurve Switch 8212zl (J8715A) Base System Front of the Switch Figure 1-2.Front of 8212zl Switch, Base System Figure 1-3.Switch Chassis LEDs Table 1-1.Switch Chassis LEDs Figure 1-4.Management Module LEDs Table 1-2.Management Module LEDs Figure 1-5.System Support Module LEDs Table 1-3.System Support Module LEDs Page Page Figure 1-6.Switch Module LEDs Switch Module LEDs Figure 1-7.Mode LEDs and LED Mode Select Button Page Deleting Passwords Back of the Switch Figure 1-8.Back of a 8212zl Switch with two Power Supplies C a u t i o n must Switch Features Supported Modules: Page Installing the Series 8200zl Switch the Series 8200zl Power Cords Installation Procedures Prepare the installation site Install switch modules Install power supplies Page W A R N I N G s C a u t i o n s Table 2-1.Summary of Cable Types to Use with the Switch the Series 8200zl Switch Page 2-5 and page 2-6 before mounting the switch Figure 2-2.Attaching Brackets to the 8200zl Switch Figure 2-3.Mounting Screw Positioning Figure 2-4.Notches in Bracket Being Installed Figure 2-5.Screws in Bracket Being Installed M o d u l e I n s t a l l a t i o n N o t e s Ensure you fully insert the modules Figure 2-1.Module Being Installed in a Chassis Figure 2-6.Chassis with Module Fully Installed Page must not be connected Figure 2-7.Installing a Power Supply Figure 2-8.Back of Switch with Power Supply Fully Installed Figure 2-9.Power Connector on Back of Switch Figure 2-10.Switch Fault, Module, and Chassis LEDs During the self test: Power Fault Locator Link Mode Figure 2-11.Attaching Grounding Lug to the 8200zl Switch Page Page Figure 2-12.Connecting the EPS to one 8200zl switch Figure 2-13.Connecting the EPS to two 8200zl switches Page Page Note Figure 2-14.Console Connected to Switch Figure 2-15. RJ-45to DB-9pinouts Table 2-16.Mapping of RJ-45to DB-9 Hot Swapping Switch Modules boot boot Switch Example Network Topologies Figure 2-17.Basic Switch Connectivity Series 5400zl Figure 2-18.Edge Switch Configuration Series 8200zl Switches A11 A44 A2A3 Figure 2-20.Guaranteeing 10 Gbps on a specific port Getting Started With Switch Configuration Started With Switch Configuration ProCurve 8200zl# setup Figure 3-1.Example Switch Setup Screen Manager Password IP Config (DHCP/Bootp) Manual IP Address Subnet Mask Page Using the IP Address for Remote Switch Management help Figure 3-2.Example Switch Web Browser Interface - Status Overview N o t e : Note Configuring the ProCurve Wireless Edge Services zl Module (J9051A) wireless-services ProCurve# show modules ProCurve# wireless-services <slot-id ProCurve (wireless-services-id)#show ip interfaces config interface vlan1 vlan1 ProCurve(wireless-services-<slot-id>)(config-if)#ip address <IP show running-config show config Page Replacing Components Replacing Power Supplies To remove an AC power supply: Figure 4-1.Power Supply Removal Components Replacing Figure 4-2.Power Supply Installation Replacing Fan Trays Figure 4-3.Fan Tray Removal and Installation To install (or replace) a Management Module: Page Compact Flash Card To install (or replace) a Compact Flash card: Figure 4-5.Management Module Flash Card Removal Replacing the Management Module Battery properly dispose of used battery according to instructions ■ There is a risk of explosion if the battery is replaced by an ■ To avoid shorting of battery, remove and properly dispose of battery before returning the Management Module for repair AT T E N T I O N Replacing the J9154x Module Compact Flash Card Figure 4-7.Services zl Module Flash Card Removal Replacing the J9154x Module Disk Drive To install (or replace) a Disk Drive: Figure 4-8.Services zl Module Disk Drive Removal Troubleshooting Improper Network Topologies Trunking Connecting to devices that have a fixed Page Diagnosing with the LEDs Table 5-1.LED Error Indicators Diagnostic Tips: Page Page Page Proactive Networking Hardware Diagnostic Tests N o t e Reset Boot Page Page Restoring the Factory Default Configuration erase startup config Downloading New Code HP Customer Support Services Specifications Page Page Page Switch Ports and Network Cables Twisted-Pair Fiber-OpticCables Page Mode Conditioning Patch Cord for Gigabit-LX female-to-female adapter Figure B-1.Mode Conditioning Patch Cord Twisted-PairCable/Connector Pin-Outs fixed configurations Other Wiring Rules: Figure B-2. Straight-throughCable Diagram for 10/100 Mbps Network Connection Page Page Safety and Regulatory Statements Informations concernant la sécurité Statements Hinweise zur Sicherheit Considerazioni sulla sicurezza Consideraciones sobre seguridad de alimentación. Statements Safetyand Regulatory Safety Information (Japan) Safety Information (China) Regulatory and Safety EMC Regulatory Statements Page Page Page Page Recycle Statements Page Page Page Index Numerics Page Page Page Page Page Page Page Page *5992-3072