HP A5150A manual Contacting Your Hewlett-Packard Representative

Troubleshooting

Contacting Your Hewlett-Packard Representative

which the problem occurs with the circumstances in which the problem does not occur.

•In the event of a system failure, obtain a full memory dump.

•For HP-UX: If the directory /var/adm/crash exists, the HP-UX utility /sbin/savecore automatically executes during reboot to save the memory dump. HP recommends that you create the /tmp/syscore directory after successfully installing this product. Send the output of the system failure memory dump to the HP representative.

•For MPE/iX: If you use AUTORESTART and DUMPTODISK products follow your normal system recovery steps. Otherwise take a memory dump and save the resulting tape. Contact HP Support for analysis of your failure.

If the equipment is not covered by an HP service contract, there may be a charge for time and materials.

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