Warranty information

Limited warranty

To back up the wide range of features offered with the UPS, a 3-year limited warranty is provided.

$250,000 Computer Load Protection Guarantee

In addition to the limited warranty, a $250,000 Computer Load Protection Guarantee (provided by the original equipment manufacturer) is offered.

IMPORTANT: The $250,000 Computer Load Protection Guarantee is offered only in The United States and Canada.

The $250,000 Computer Load Protection Guarantee only applies if:

•The UPS is plugged into a suitably grounded and wired outlet using no extension cords, adapters, other ground wires, or other electrical connections.

•The UPS installation complies with all applicable electrical and safety codes specified by the NEC.

•The UPS is used under normal operating conditions and users comply with all instructions and labels.

•The UPS is not damaged by accident (other than a utility power transient), misuse, or abuse. o The Guarantee applies only to the original end-user and is non-transferable.

o The Guarantee does not include reimbursement for or restoration of any data loss.

•The UPS is either connected directly to an enterprise class PDU, which is then connected directly to a server, workstation, or personal computer, or the UPS is connected directly to a server, workstation, or personal computer.

Pre-Failure Battery Warranty

The Pre-Failure Battery Warranty, standard on all UPS units, extends the advantage of a 3-year limited warranty by applying it to the battery before it actually fails. The Pre-Failure Battery Warranty ensures that the battery is replaced free of charge when a notification that the battery might fail is received from power protector software. The battery warranty coverage is 3 years for parts. The warranty for the first year of ownership includes parts and labor. If battery spares are not available for a particular UPS model, the entire UPS, including its battery, is replaced.

A Pre-Failure Battery warning is given 30 days before a battery failure. The warning is indicated in one or both of the following ways:

•An LED showing the battery is low

•Notification from power protector software

Warranty information 67