SECTION 5
TROUBLE SHOOTING
The Printer
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| CONDITION | PROBLEM | SOLUTION | ||
Extra lines; losing data | Database problem | Check data in database program | ||||
Improper output (address | Wrong interface settings | Check software or data base on | ||||
information out of order, miss- | Static electricity | PC. | ||||
feeding, etc.) |
| Close AstroJet control panel | ||||
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| Dirty media sensor | software, the turn Printer of and |
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| on. |
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| Clean media sensor. |
Media jams | Double feeding | Adjust Sheet Separators on | ||||
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| Media is curled or bent | feeder. |
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| Media is too thin | Uncurl media. |
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| Media must be at least 0.008”. |
No communication | Improper cabling / connector | Use Proper cable (see Operator | ||||
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| Unit not receiving power | Manual). |
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| Check plug connections, on/off |
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| switch and fuse on back panel |
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| (see Operator Manual). |
Not printing on media | Media not positioned properly | Adjust printhead vertically. | ||||
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| Adjust margin setting in layout |
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| software. |
Print too light or missing | Clogged or dirty printheads | Purge or clean cartridges. | ||||
character dots | Running out of ink | Replace inkjet cartridges. | ||||
Blurry address | Image is not sharp | Printhead gap too high. Adjust | ||||
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| printhead closer to the media. |
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Split line of type |
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| Line of type is placed across two | Reposition the text in the layout | ||
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| printheads | so that it does not print across two |
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| printheads. |
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| Adjust the positioning of the two |
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| printheads in relationship to each |
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| other using the Head Alignment |
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| tool in the AstroJet software |
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| control panel or in the Properties |
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| window of the PCL version |
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| driver. |
Uneven split line of type | Some but not all of a line of type | Reposition the text in the layout | ||||
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| across two printheads matches | so that it does not print across two |
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| up. | printheads. |
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| Check the sheet separator |
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| adjustment. Separators should |
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| just touch the media. |
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| Check that the printhead is set at |
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| the proper height. A printhead |
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| that is too high will cause slippage |
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| in the media as it is passing under |
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| the heads. |
WARNING
DO NOT REMOVE THE SIDE COVERS OF THE PRINTER!
THERE ARE HIGH VOLTAGES PRESENT BEHIND THE COVERS!
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