Troubleshooting

Troubleshooting the PPU SoftwareTroubleshooting the PPU Software

In the event the PPU software is not functioning, perform the following step:

Step 1. /usr/sbin/swverify T2351AA

The above step verifies:

•The PPU software is installed

•The PPU system’s utility meter is installed and configured

•The https connection from the PPU system to the utility meter is functional

Alternatively, you can troubleshoot your PPU system by performing the following individual steps:

1.Verify that the PPU software is installed on your PPU system by executing the following command:

/usr/sbin/swlist grep T2351AA

You should see the following (similar) output:

T2351AA

B.06.04

HP-UX Pay Per Use (PPU)

If you do not receive the correct output, see “Installing PPU

Software” on page 26 for details of installing the PPU software.

2.Verify that the PPU system’s utility meter is installed, configured, and its https connection is functional by executing the following command:

/usr/sbin/ppuconfig -t

You should see the following output:

Round trip communication with the utility meter succeeded.

If you do not receive the correct output, see “Configuring PPU Software” on page 29 for details of configuring the utility meter.

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Chapter 5