CD and DVD Drives
Symptom | Possible solution | |
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| |
The CD or DVD drive cannot | Ensure that the disc is inserted with the label facing up and centered in the tray. | |
read a disc, or it takes too |
| |
Wait at least 30 seconds for the drive to determine the type of media. | ||
long to start. | ||
| ||
| Clean the disc with a disc cleaning kit, available from most computer stores. | |
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| |
| The driver may be corrupted or outdated. For detailed information about | |
| restoring and updating drivers, visit the HP Web site. | |
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| |
I cannot remove a CD or DVD. | Turn on your computer, and then press the Eject button closest to the drive to | |
| open the tray. | |
| If you suspect a problem with the Eject button itself: | |
| 1 Click the Windows Start Button, and then click Computer. | |
| 2 | |
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| |
I cannot record (burn) a disc. | Ensure that the disc is inserted with the label facing up and centered in the tray. | |
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| |
| Verify that you are using the correct disc type (media) for the drive. Try a | |
| different brand of disc. | |
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| |
| Ensure that the disc is clean and undamaged. If recording stopped during a | |
| recording session, the disc may be damaged; use a different disc. | |
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| |
| Use the correct type of disc for the type of files that you are recording. | |
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| |
| When using a | |
| that it is blank or appendable (with space to add more data files) if you are | |
| recording data. | |
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| Verify that you are using the correct disc type when you make a copy of a disc. | |
| Some recording programs can record only to the same disc type as the source. | |
| For example, you can record a DVD only to a | |
| disc, and you can record a CD only to a | |
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| |
| Ensure that the disc is in the correct drive, and that you specify the same drive | |
| in the CD or DVD recording software. | |
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8Troubleshooting and Maintenance Guide