Keyboard and Mouse (continued)
Symptom
Wireless keyboard or mouse does not work or is not detected.
(continued)
Possible solution
After the mouse connection is established, repeat the procedure with the keyboard:
1Push the Connect button on the receiver and hold it for 5 to 10 seconds, until the blue light starts to flash.
2Push and hold the Connect button (c) on the underside of the keyboard until the blue LED on the receiver stops flashing.
c
| Refer to the documentation that came with the keyboard and mouse. | |
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Mouse (with cable) does not | Unplug and reconnect the mouse cable to the computer. | |
work or is not detected. |
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If the mouse is still not detected, turn off the computer, reconnect the mouse | ||
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| cable, and then restart the computer. | |
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Cursor does not respond to | Restart your computer by using the keyboard: | |
mouse movement. | 1 Press the Alt and Tab keys on the keyboard simultaneously, to navigate to | |
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| an open program. | |
| 2 Press the Ctrl and S keys on the keyboard simultaneously to save your | |
| changes in the selected program (Ctrl+S is the keyboard shortcut for Save | |
| on | |
| 3 After saving changes in all open programs, press the Ctrl and Esc keys on | |
| the keyboard simultaneously to display the Windows Start Menu. | |
| 4 Use the arrow keys to select the Arrow button next to the | |
| Lock button. Select Shut Down, and then press the Enter | |
| key on the keyboard. | |
| 5 After the shutdown is complete, reconnect the mouse connector to the back | |
| of your computer, and then turn on the computer. | |
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Cursor responds slowly to | If you have a rollerball mouse, clean the roller ball. For detailed cleaning | |
mouse movement. | instructions, go to: http://www.hp.com/support | |
| Select your country/region and language, search on your computer model | |
| number, and then search on the keyword cleaning. | |
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| For a mouse with a roller ball, use a mouse pad or other rough surface under | |
| the mouse. For an optical mouse, try a less reflective surface under the mouse. | |
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Troubleshooting Computer Problems 17
