Hardware Installation (continued)
Symptom | Possible solution |
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A new device does not work. To install or uninstall a device driver, you must be logged in with administrative privileges. If you need to switch users, click the Windows Start Button, click the Arrow button next to the Lock button, and then click Switch User. Choose a user with administrative privileges.
A device does not work after installing a new device.
To resolve a device conflict, you may need to disable one of the devices or uninstall an old device driver:
1Click the Windows Start Button,
2Under Tasks, click Device Manager.
3Click the plus sign (+) next to the problem device, and check for exclamation points in a yellow circle near the device icon. The exclamation point means that there is a device conflict or a problem with the device. Exclamation points do not always appear when a device is not working properly.
4If you have removed a hardware device, and the device driver is listed in the Device Manager, this may be causing the device conflict. To uninstall the old driver so that the new device driver works properly,
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6Click the Resources tab to verify that there is a device conflict.
7Click the General tab to see whether your device is enabled and working properly. If it is available, click the Troubleshoot button, and then follow the onscreen instructions in the device troubleshooter wizard.
8Click the Windows Start Button, click the Arrow button next to the Lock button, and then click Restart.
Troubleshooting Computer Problems 13
