Hard Disk Drive
Symptom | Possible solution |
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Computer seems to be locked up and is not responding.
Use the Windows Task Manager to close any programs not responding, or restart the computer:
1Press the Ctrl, Alt, and Delete keys on the keyboard simultaneously.
2Click Start Task Manager.
3Select the program that is not responding, and then click End Task. If closing programs does not work, restart the computer:
1Press the Ctrl, Alt, and Delete keys on the keyboard simultaneously.
2Click the arrow next to the red Shut Down button, and then click Restart.
Or
1Press and hold the On button for 5 or more seconds to turn off the computer.
2Press the On button to start the computer.
Error message: Hard disk | Press the Help ? button on the keyboard to open the Help and Support Center, |
drive error. | or refer to the Limited Warranty and Support Guide to contact Support. |
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A
Hardware Installation
Symptom
A new device is not recognized as part of the system.
Possible solution
Install the device driver from the CD provided with the device, or download and install the driver from the device manufacturer’s Web site.
You may need an updated driver for Windows Vista. Contact the device vendor directly for an update.
For HP peripherals, visit the HP Web site. For details, refer to the Limited Warranty and Support Guide for details.
Ensure that all cables are properly and securely connected, and that the pins in the cable or connector are not bent.
Turn off the computer, turn on the external device, and then turn on the computer to integrate the device with the computer.
Restart the computer, and then follow the onscreen instructions to accept the changes.
Disable the automatic settings in the operating system for the card, and choose a basic configuration that does not cause a resource conflict.
You can also reconfigure or disable devices to resolve the resource conflict.
12Troubleshooting and Maintenance Guide
