Internet Access (continued)
Symptom | Possible solution |
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My Internet browser home page changed to something I did not want.
You may have spyware on your computer. Spyware is software that usually runs silently in the background on your computer, collecting and sending information about you and your use of the computer to another person or system on the Internet.
You can find and remove spyware from your computer by using any one of a number of software programs available for this purpose, including Windows Defender.
To scan for spyware by using Windows Defender:
1Click the Windows Start Button, All Programs, then click Windows Defender.
2Click Scan.
Note that many of the popular virus protection programs also include tools that scan for and remove spyware from your computer.
To avoid getting spyware on your computer:
Do not install programs if you are not sure they come from reputable
| companies. Check the company Web site carefully for information about | |
| what is included with the program. | |
| Do not automatically click Yes when a download window asks if it is OK | |
| to install a program on your computer. Read the message in the window | |
| and ensure that it is a software program that you really want. | |
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Unwanted | This is typically caused by adware or | |
advertisements display on my | You can configure your Web browser to block | |
computer when I am | ||
Internet Explorer, click Tools, and then click | ||
connected to the Internet. | ||
To remove adware from your computer, use the antispyware/adware program | ||
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| included on your computer (select models only), or use any one of a number of | |
| available software programs that remove adware programs. | |
| Note that many of the popular virus protection programs also include tools that | |
| scan for and remove adware from your computer. | |
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Troubleshooting Computer Problems 15
