HP CP1020 104

Self help

In addition to the information in this guide, other sources are available that provide helpful information.

HP Help and Learn Center	The HP Help and Learn Center and other documentation are on the CD that came
	with the product or in the HP Program folder on your computer. The HP Help and
	Learn Center is a product help tool that provides easy access to product
	information, HP product Web support, troubleshooting, and regulatory and safety
	information.

Quick Reference Topics	Several Quick Reference Topics for this product are available at this Web site:
	www.hp.com/support/ljcp1020series
	You can print these topics and keep them near the product. They are a handy
	reference for procedures that you perform frequently.

92 Chapter 9 Solve problems

ENWW

Contents

Page Page Page Page Conventions used in this guide TIP: CAUTION: WARNING Page Table of contents Page Page Page Page Page 1 Product basics Page Page Product front view Product back view Serial number and model number location Control panel layout 2 Software for Windows Page Page Change the settings for all print jobs until the software program is closed Change the default settings for all print jobs Change the product configuration settings Windows XP Programs Uninstall Windows Vista and Windows All Programs Page 3 Use the product with Mac Install software for Mac computers connected directly to the product Install software for Mac computers on a wired network Install software for Mac computers on a wireless network Change printer-driversettings for Mac Supported utilities for Mac (network models only) Cancel a print job with Mac Software program: Mac print queue: Delete Change the paper size and type with Mac Create a printing preset Save As Use printing presets standard Print a cover page with Mac Pages per Sheet Layout Direction Borders Print on both sides of the page (duplex) with Mac Manual Duplex Page 4 Connect the product Printer sharing disclaimer CD installation Configure the IP address Install the software Connect the product to a wireless network using WPS Connect the product to a wireless network using a USB cable Install the software for a wireless product currently on the network Disconnect from the wireless network Reduce interference on a wireless network Advanced wireless setup Wireless security View or change network settings Page 5 Paper and print media Special paper guidelines Page Paper/Quality Size is Type is Page Page Page Page Load the input tray Tray capacity Paper orientation for loading trays 6 Print tasks Page Open the printer driver with Windows Properties or Preferences button Get help for any printing option with Windows Help Use a printing shortcut with Windows Create printing shortcuts Page Select the page size with Windows Select a custom page size with Windows Select the paper type with Windows Print on both sides manually Page Print multiple pages per sheet with Windows Page Pages Per Sheet 5.Select the correct Print Page Borders, Page Order, and Orientation options Select page orientation with Windows Orientation Portrait Landscape Rotated Set color options with Windows Color Manual Settings Print colored text as black (grayscale) with Windows Print all Text as Black Print on preprinted letterhead or forms with Windows Other Print on special paper, labels, or transparencies with Windows Page Print the first or last page on different paper with Windows Use different paper Scale a document to fit page size with Windows Effects Print Document On Add a watermark to a document with Windows Watermarks Edit First Page Only Create a booklet with Windows 4.Click the Print on Both Sides (Manually) check box Booklet Printing 2 Pages Per Sheet 7 Color Change the color theme for a print job 2.Click Properties or Preferences Color Themes Default (sRGB) Vivid Automatic Print in Grayscale Manual color options Neutral Grays Halftone Page Page Page 8 Manage and maintain the product Print the configuration page Print configuration page Services Print the supplies status page Print supplies status page Open the HP Embedded Web Server HP Embedded Web Server features Page Lock the product Assign a system password System Product Security Password Set Auto-On/Auto-Offmode Change the Auto-On\Auto-Offsetting Device Settings AutoOFF after delay AutoON to these events Supplies messages Enable or disable the At Very Low settings Print-cartridgeand imaging drum storage HP policy on non-HPsupplies HP fraud hotline and Web site Recycle supplies Print cartridge layout Imaging drum layout Replace the print cartridges Page Page Wrong Cartridge in <Color> Slot Replace the imaging drum Page Page Page Clean the paper path 4.Click the Device Settings tab 5.Click the Print Cleaning Page button Clean the exterior Downloads and drivers 9 Solve problems Page Step 1: Make sure that the product is set up correctly Step 2: Check the cabling or wireless connection (network models only) Step 3: Check to see if any control-panellights are lit Step 4: Check the paper Step 5: Check the software Step 6: Test print functionality Step 7: Check the supplies Step 8: Try sending a print job from a computer Page Page Page Page Page Page Page Page Page Page The product does not pick up paper The product picks up multiple sheets of paper Prevent paper jams Clear jams Jam locations Clear jams from the output bin Clear jams from the rear door Clear jams from the input tray Page Change the paper type setting for Windows Change the paper type setting for Mac Change the color theme for a print job Change the color options Use paper that meets HP specifications Print Cleaning Page Calibrate the product to align colors Print a cleaning page Calibrate Now Check the print cartridges Page Print the Supplies Status page Interpret the Print Quality Page Inspect the print cartridge and imaging drum for damage Repeating defects The product does not print The product prints slowly Poor physical connection The computer is using the incorrect IP address for the product The computer is unable to communicate with the product The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or workstation might be set up incorrectly The product is disabled, or other network settings are incorrect Wireless connectivity checklist The product does not print after the wireless configuration completes Cannot connect more computers to the wireless product The wireless product loses communication when connected to a VPN The network does not appear in the wireless networks list The wireless network is not functioning Page Page The printer driver is not listed in the Print & Fax list The product name does not appear in the product list in the Print & Fax list A print job was not sent to the product that you wanted Software troubleshooting Hardware troubleshooting You are using a generic printer driver when using a USB connection Format For Page A Supplies and accessories Print cartridges Imaging drums Cables and interfaces B Service and support Page Page Page Page Page Page Page Page Page C Specifications Page D Regulatory information Page Protecting the environment Ozone production Power consumption Paper use Plastics United States and Puerto Rico Non-U.S.returns Paper Material restrictions Chemical substances Material Safety Data Sheet (MSDS) For more information Page Page Page Page Laser safety Canadian DOC regulations VCCI statement (Japan) Power cord instructions Power cord statement (Japan) Laser statement for Finland Luokan 1 laserlaite VAROITUS VARNING HUOLTO Substances Table (China) Restriction on Hazardous Substances statement (Turkey) FCC compliance statement—UnitedStates Exposure to radio frequency radiation Australia statement Brazil ANATEL statement Canadian statements Notice for use in France Notice for use in Russia Korean statement Taiwan statement Index Page Q quality