Chapter 11

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.

If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.

For more information, see:

•View estimated ink levels

•Print a test page

•Automatically clean print cartridges

Cause: The print cartridges needed to be cleaned or there was insufficient ink. If this did not solve the issue, try the next solution.

Solution 4: Replace the print cartridge

Solution: Replace the indicated print cartridge. You can also remove the indicated print cartridge and print using ink-backup mode.

Check to see if your print cartridge is still under warranty and end of warranty date has not been reached.

•If the end of warranty date has been reached, purchase a new print cartridge.

•If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The print cartridge was damaged.

Troubleshooting

Printouts seem blurry or fuzzy

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Check the print settings

•Solution 2: Use a higher quality image

•Solution 3: Print the image in a smaller size

Solution 1: Check the print settings

Solution: Check the print settings.

•Check the paper type setting to make sure it matches the type of paper loaded in the input tray.

•Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.

100 Troubleshooting