Chapter 11

removed from each print cartridge. When plastic tape covers the print cartridge contacts, the printer cannot detect that the print cartridge is installed.

To remove plastic tape from a print cartridge

▲Hold the print cartridge so that the copper strips are on the bottom and facing toward the printer, and then carefully remove the plastic tape.

1 Remove plastic tape

CAUTION: Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts.

Cause: When the printer detects that only one print cartridge is installed, ink-backup mode is initiated. This printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of printouts.

Paper Mismatch or Paper Size

When printing #10 envelopes from the Envelope Tool in Microsoft Word, a Paper Mismatch or Paper Size error displays, and the Resume and Cartridge lights also blink.

Try the following solutions:

•Solution 1: Press the Resume button

•Solution 2: Set the paper size in Microsoft Word

Troubleshooting

Solution 1: Press the Resume button

Solution: After the error message opens, press the Resume button. The envelope will then print correctly.

If this did not solve the issue, try the next solution.

Solution 2: Set the paper size in Microsoft Word

Solution: In Microsoft Word, prior to printing envelopes, set the paper size to #10 envelope on the Features tab of the Printer Preferences dialog box.

62 Troubleshooting