Print quality is poor

This section contains the following topics:

Wrong, inaccurate, or bleeding colors

Ink is not filling the text or graphics completely

The printout has a horizontal band of distortion near the bottom of a borderless print

Printouts have horizontal streaks or lines

Printouts are faded or have dull colors

Printouts seem blurry or fuzzy

Printouts have vertical streaks

Printouts are slanted or skewed

Ink streaks on the back of the paper

Paper is not picked up from the input tray

The text edges are jagged

Wrong, inaccurate, or bleeding colors

If your printout has one of the following print quality problems, try the solutions in this section for help.

Colors look slightly different than what you expected.

For example, the colors in your graphic or photo look one way on your computer screen, but print out differently.

You expected to see one color in the printout, and a completely different color appeared.

For example, magenta was replaced with cyan in your printout.

Colors run into each other, or look like they have been smeared on the page. The edges might have a feathering appearance instead of being sharp and defined.

Solution 1: HP recommends using genuine HP print cartridges

Solution 2: Check the paper loaded in the input tray

Solution 3: Check the paper type

Solution 4: Check to see if the product is in ink-backup mode

Solution 5: Check the print settings

Solution 6: Clean the print cartridges

Solution 1: HP recommends using genuine HP print cartridges

Solution: Check to see if your print cartridges are genuine HP print cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

Troubleshooting

Print quality is poor

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