Printouts have horizontal streaks or lines
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Make sure the paper is loaded correctly
•Solution 2: Check the print quality setting
•Solution 3: If the print cartridge was dropped, wait for it to recover
•Solution 4: Clean the print cartridge nozzles
Solution 1: Make sure the paper is loaded correctly
Solution: Make sure the paper is loaded correctly.
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Cause: The paper was not feeding properly or was not loaded correctly. If this did not solve the issue, try the next solution.
Solution 2: Check the print quality setting
Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.
For more information, see:
•Change the print speed or quality
Cause: The print quality setting was set too low.
If this did not solve the issue, try the next solution.
Solution 3: If the print cartridge was dropped, wait for it to recover
Solution: Allow half an hour for the print cartridge to recover.
Cause: A print cartridge was jarred or handled roughly during installation. If this did not solve the issue, try the next solution.
Solution 4: Clean the print cartridge nozzles
Solution: Check the print cartridges. If it looks as though there are fibers or dust around the ink nozzles, clean the ink nozzle area of the print cartridge.
For more information, see:
Manually clean print cartridges
Print quality is poor | 97 |
Troubleshooting