Troubleshooting Without Diagnostics
Solving Hard Drive Problems
Solving Hard Drive ProblemsProblem | Cause | Solution |
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Hard drive error occurs. | Hard disk has bad | Use a utility to locate and block |
| sectors or has failed. | usage of bad sectors. If necessary, |
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| reformat the hard disk. |
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| In Windows XP, |
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| click Explore, and select a drive. |
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| Select File > Properties > Tools. |
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| Under |
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| Check Now. |
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Disk transaction problem. | Either the directory | In Windows XP, |
| structure is bad or there | click Explore, and select a drive. |
| is a problem with a file. | Select File > Properties > Tools. |
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| Under |
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| Check Now. |
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Drive not found (identified). | Loose cable. | Check cable connections. |
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| The system may not | 1. Check to see if the device is |
| have automatically | listed within Computer Setup. If |
| recognized a newly | it is listed, the probable cause is |
| installed device. | a driver problem. If it is not |
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| listed, the probable cause is a |
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| hardware problem. |
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| 2. If this is a newly installed drive, |
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| enter Setup and try adding a |
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| POST delay under Advanced |
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| > |
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| Drive’s controller is | Run Computer Setup and enable the |
| disabled in Computer | SATA controllers in Storage > |
| Setup. | Storage Options. |
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| Drive responds slowly | Run Computer Setup and increase |
| immediately after | the POST Delay in Advanced > |
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Nonsystem disk/NTLDR | System is trying to start | Remove the media from the drive. |
missing message | from a non bootable |
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| diskette or USB device. |
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System is trying to start from a damaged hard drive.
1.Insert a bootable diskette into the diskette drive and restart the computer.
2.Check hard drive format using fdisk:
If NTFS formatting, use a third party reader to evaluate the drive.
If FAT32 formatting, the hard drive cannot be accessed.
Service Reference Guide, dc7600 |