Troubleshooting Without Diagnostics

Solving MultiBay Problems

Solving MultiBay Problems

Problem

Cause

Solution

 

 

 

Drive not found.

You attempted to hot

Shut down Windows and turn off

 

plug a removable

the computer. Insert the drive into

 

hard drive that has

the MultiBay, if it is not already

 

DriveLock security

inserted. Turn on the computer.

 

enabled. (This feature

 

 

supported on some

 

 

models.)

 

 

 

 

 

MultiBay is hidden in

Enter Computer Setup and set

 

Computer Setup.

MultiBay to Device Available in

 

 

Security > Device Security.

 

 

 

Solving Display Problems

Solving Display Problems

Problem

Cause

Solution

 

 

 

Blank screen (no video).

Monitor is not turned

Turn on the monitor and check that

 

on.

the monitor light is on.

 

 

 

 

The cable connections

Check the cable connections from

 

are not correct.

the monitor to the computer and to

 

 

the electrical outlet.

 

 

 

 

Bad monitor.

Try a different monitor.

 

 

 

 

Screen blanking utility

Press any key or click the mouse

 

installed or energy

button and, if set, type your

 

saver features enabled.

password.

 

 

 

 

System ROM is

1. Reflash the system ROM with the

 

corrupted; system is

latest BIOS image.

 

running in Boot Block

2. Replace the system board.

 

Emergency Recovery

 

 

 

Mode (indicated by

 

 

eight red blinks from the

 

 

power LED and eight

 

 

simultaneous beeps).

 

 

 

 

 

Fixed-sync monitor will

Ensure that the monitor can accept

 

not sync at the

the same horizontal scan rate as the

 

resolution chosen.

resolution chosen.

 

 

 

 

Computer is in

Press the power button to resume

 

standby mode.

from standby mode.

ÄCAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.

D–10

390742-002

Service Reference Guide, dc7600