Troubleshooting Without Diagnostics

Solving Drive Key Problems

Solving Drive Key Problems

Problem

Cause

Solution

Drive Key is not seen as a drive letter in Windows XP.

The drive letter after the last physical drive is not available.

Change the default drive letter for the Drive Key in Windows XP.

The computer boots to DOS Drive Key is bootable.

Install the Drive Key after the

after making a bootable

operating system boots.

Drive Key.

 

 

 

Solving Front Panel Component Problems

Solving Front Panel Component Problems

Problem

Cause

Solution

 

 

 

 

A USB device, headphone,

It is not properly

1.

Turn off the computer.

or microphone is not

connected.

2.

Reconnect the device to the front of

recognized by the

 

 

 

the computer and restart the

computer.

 

 

 

 

computer.

 

 

 

 

 

 

 

The device does not

If the USB device requires AC power,

 

have power.

be sure one end is connected to the

 

 

device and one end is connected to a

 

 

live outlet.

 

 

 

 

 

The correct device

1.

Install the correct driver for the

 

driver is not installed.

 

device.

 

 

2.

You might need to reboot the

 

 

 

computer.

 

 

 

 

 

The cable from the

1.

If possible, replace the cable.

 

device to the computer

2.

Restart the computer.

 

does not work.

 

 

 

 

 

 

 

 

The device is not

1.

Replace the device.

 

working.

2.

Restart the computer.

 

 

 

 

 

 

Service Reference Guide, dc7600

390742-002

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